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JerryS38
Participant
October 2, 2018
Question

When I import a clip, the audio does not come with it. Can you help?

  • October 2, 2018
  • 1 reply
  • 309 views

When I import a clip into Premiere Elements 2018, the audio does not come with it. Can you help?

    This topic has been closed for replies.

    1 reply

    S
    Steve Grisetti
    Legend
    October 2, 2018

    Most likely your audio is AC3 Dolby Digital. What operating system do you have?

    Open one of the video clips in the free download MediaInfo. In MediaInfo, set View to Text and then copy and paste the report it generates to this forum. Once we see this report and know your OS we'll be better able to recommend a solution.

    S
    SEWERTWO
    Participant
    June 2, 2019

    Steve I have the same problem.  Windows 10 and the clip is .mpg so I'm assuming that is >mpg-1.

    B
    Community Expert
    Bill SpragueCommunity Expert
    Community Expert
    June 2, 2019

    SEWERTWO  wrote

    Steve I have the same problem.  Windows 10 and the clip is .mpg so I'm assuming that is >mpg-1.

    Can you post a screen shot using the "text" view from the (free)  MediaInfo program?  It would look like this: 

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