Why can't I see my video moving? My screen is either all gray or permanent freeze frame?

Forum|Forum|8 years ago
April 3, 2017
3 replies
994 views

I recently had to get a new computer. I got to work on Adobe Premiere Elements almost immediately - both a new project and an old project.

In both cases, I ran into glitches - either the video was pixelated or the background was missing. After working on it, I've got it stuck in an ugly position where the screen is either stuck on black or in permanent freeze-frame. By that, I mean even though I can hear the audio, the picture never moves (unless I click on another image).

[Moderator: moved from non-technical forum Lounge to Premier Elements.]

This topic has been closed for replies.

S

Steve Grisetti

Legend

What model of camcorder is your video coming from?

Video from non-camcorder sources often plays by a different set or rules.

Did you get your latest graphics card driver update directly from nVidia?

G

GBRXH1963

Participant

I have a similar problem. Had a Windows 7 System crash on a Tower machine which did not recover from backup and had to reinstall from from original discs including Photoshop & Premiere Elements 10 discs. All drivers and other required programs were loaded & checked including hardware & all Windows 7 updates. It is quite high spec Tower system and worked most satisfactory until the crash for some three years or so. All works well on recovery except in Premiere Elements, it now has a blank Monitor Panel until I click on it. It then displays the clip at the Cursor position but then playing the film I have sound as the Cusor moves but no picture. The Timeline and the Poject Panel shows the scenes correctly. I have loaded film afresh and checked all settings and Rendering has also been checkedInterestingly, I can play this film when in the Organizer and again it plays correctly when using different players outside of Premiere Elements. I have also reinstalled the Adobe programs twice since without success.