• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

why do i have to buy an update to premiere elements?

New Here ,
Jun 15, 2022 Jun 15, 2022

Copy link to clipboard

Copied

contacted support for an issue with premiere elements. I was told i had to buy and updated version of it. I already bought a version with photoshop. why are they making me by an update?

TOPICS
Error or problem

Views

76

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jun 15, 2022 Jun 15, 2022

Copy link to clipboard

Copied

You need to provide details for anyone to help
Mac or Windows and exact version of the operating system
Exact Premiere Elements version (any updates applied?)
CPU brand and model and clock speed
Amount of computer memory (RAM)
Video adapter brand and model and driver version and amount of video ram
Number and size and type of hard drives
What kind of video are you editing?
-hint 4k video on an underpowered computer will not play well

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jun 15, 2022 Jun 15, 2022

Copy link to clipboard

Copied

LATEST

What is the issue?

Please provide the information requested by John T Smith and describe in detail the problem you are having.  

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines