Wrong imported video-clip resolution in Premiere Elements Project

[TacticoolTim]

Hi all, I have some 1920x1080 video clips which I captured via Microsoft Game DVR. When I import them then premeire elements says they are 2560x1440 and the image is zoomed out with this green abomination at the bottum, etc. (see attached screenshot). I had the game resolution set to 2560x1440 when I was playing, but my Microsoft Game DVR is set to record at 1920x1080 and it does. When I view the recorded video file in Microsoft's Images program it looks fine. This issue deosn't happen with clips since I started using Nvidia Geforce Shadowplay to record. Is there a way I can fix this 'import resolution bug' in Premeire Elements besides having to zoom in all of my clips?

[AnubhavJain]

Can you check the file properties on MediaInfo software and share a screenshot? And would be helpful if you can share a sample file as well. That will help us isolate the issue.

Thanks,

Anubhav

[Steve Grisetti]

As Anubhavjain says, open your captured video in the free download MediaInfo. In MediaInfo, set View to Text and then copy the entire text in this report and paste it to this forum.

You have a very non-traditional source video here. But once we see its complete specs we may be able to recommend a solution.

[TacticoolTim]

Thanks for offering to help. Here is text from the file when opened in MediaInfo.

General
Complete name : F:\Videos HDD\GeForce Captures\Call of Duty Modern Warfare 2019\CoD multiplayer\Accuracy 2.mp4
Format : MPEG-4
Format profile : Base Media / Version 2
Codec ID : mp42 (mp41/isom)
File size : 305 MiB
Duration : 1 min 0 s
Overall bit rate : 42.3 Mb/s
Movie name : C​a​l​l​ ​o​f​ ​D​u​t​y​®​:​ ​M​o​d​e​r​n​ ​W​a​r​f​a​r​e​®​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​
Performer : Microsoft Game DVR
Encoded date : UTC 2020-08-26 20:37:18
Tagged date : UTC 2020-08-26 20:37:18
Xtra : {0CEF7D53-FA64-11D1-A203-0000F81FEDEE} 4

Video
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : Main@L4.1
Format settings : CABAC / 1 Ref Frames
Format settings, CABAC : Yes
Format settings, Reference frames : 1 frame
Format settings, GOP : M=1, N=29
Codec ID : avc1
Codec ID/Info : Advanced Video Coding
Duration : 1 min 0 s
Source duration : 1 min 0 s
Bit rate : 42.0 Mb/s
Width : 2 560 pixels
Original width : 1 920 pixels
Height : 1 440 pixels
Original height : 1 080 pixels
Display aspect ratio : 16:9
Frame rate mode : Variable
Frame rate : 60.975 FPS
Minimum frame rate : 11.966 FPS
Maximum frame rate : 121.951 FPS
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.187
Stream size : 302 MiB (99%)
Source stream size : 302 MiB (99%)
Encoded date : UTC 2020-08-26 20:37:18
Tagged date : UTC 2020-08-26 20:37:18
mdhd_Duration : 60359
Codec configuration box : avcC

Audio
ID : 2
Format : AAC LC
Format/Info : Advanced Audio Codec Low Complexity
Codec ID : mp4a-40-2
Duration : 1 min 0 s
Bit rate mode : Constant
Bit rate : 192 kb/s
Channel(s) : 2 channels
Channel layout : L R
Sampling rate : 48.0 kHz
Frame rate : 46.875 FPS (1024 SPF)
Compression mode : Lossy
Stream size : 1.43 MiB (0%)
Encoded date : UTC 2020-08-26 20:37:18
Tagged date : UTC 2020-08-26 20:37:18
mdhd_Duration : 60373

[TacticoolTim]

Thanks for the replys, here is the information on one of the files from Media Info. 

*note I have the video(file) in my GeForce Captures folder, but it was actually recorded via Windows Game DVR.

General
Complete name : F:\Videos HDD\GeForce Captures\Call of Duty Modern Warfare 2019\CoD multiplayer\Accuracy 2.mp4
Format : MPEG-4
Format profile : Base Media / Version 2
Codec ID : mp42 (mp41/isom)
File size : 305 MiB
Duration : 1 min 0 s
Overall bit rate : 42.3 Mb/s
Movie name : C​a​l​l​ ​o​f​ ​D​u​t​y​®​:​ ​M​o​d​e​r​n​ ​W​a​r​f​a​r​e​®​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​
Performer : Microsoft Game DVR
Encoded date : UTC 2020-08-26 20:37:18
Tagged date : UTC 2020-08-26 20:37:18
Xtra : {0CEF7D53-FA64-11D1-A203-0000F81FEDEE} 4

Video
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : Main@L4.1
Format settings : CABAC / 1 Ref Frames
Format settings, CABAC : Yes
Format settings, Reference frames : 1 frame
Format settings, GOP : M=1, N=29
Codec ID : avc1
Codec ID/Info : Advanced Video Coding
Duration : 1 min 0 s
Source duration : 1 min 0 s
Bit rate : 42.0 Mb/s
Width : 2 560 pixels
Original width : 1 920 pixels
Height : 1 440 pixels
Original height : 1 080 pixels
Display aspect ratio : 16:9
Frame rate mode : Variable
Frame rate : 60.975 FPS
Minimum frame rate : 11.966 FPS
Maximum frame rate : 121.951 FPS
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.187
Stream size : 302 MiB (99%)
Source stream size : 302 MiB (99%)
Encoded date : UTC 2020-08-26 20:37:18
Tagged date : UTC 2020-08-26 20:37:18
mdhd_Duration : 60359
Codec configuration box : avcC

Audio
ID : 2
Format : AAC LC
Format/Info : Advanced Audio Codec Low Complexity
Codec ID : mp4a-40-2
Duration : 1 min 0 s
Bit rate mode : Constant
Bit rate : 192 kb/s
Channel(s) : 2 channels
Channel layout : L R
Sampling rate : 48.0 kHz
Frame rate : 46.875 FPS (1024 SPF)
Compression mode : Lossy
Stream size : 1.43 MiB (0%)
Encoded date : UTC 2020-08-26 20:37:18
Tagged date : UTC 2020-08-26 20:37:18
mdhd_Duration : 60373

[TacticoolTim]

How do I share a sample file? Do I need to make a new post?

[TacticoolTim]

Here is the MediaInfo screenshot of one of the files.

[Steve Grisetti · Accepted solution]

Well, you've got a video using an mp42 codec and an extremely variable frame rate.

I would recommend converting it to a standard MP4 using the free download Handbrake. Most likely this converted video won't have any problems in Premiere Elements.

[TacticoolTim]

Thank you sir! That worked.