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Can add files and export onto my PC, but cant play video in program? (Premiere elements 18)

New Here ,
Oct 19, 2019

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So recently i havent been albe to playback videos that i put into premiere. It just shows a black screen and after several tries it will just crash. I tried with several other videos as well and old videos that were working are no longer working for me now. All my drivers and everything are up to date as well. The files i am using are normal recorded MP4 files from a game. I have tried with 2 different recording programs and the same issue is happening. 

 

Also i have tried rendering the video, the video renders but it is still unplayable. 

 

-Operating System
Windows 10 Home 64-bit
-CPU
AMD Ryzen 7 1700X
Summit Ridge 14nm Technology
-RAM
16.0GB Dual-Channel Unknown @ 1197MHz (17-17-17-39)
-Motherboard
Dell Inc. 07PR60 (AM4)
-Graphics
R240HY (1920x1080@59Hz)
R240HY (1920x1080@59Hz)
8192MB ATI AMD Radeon RX 580 (Dell) 
-Storage
238GB SK hynix SC311 SATA 256GB (SATA (SSD)) 
931GB TOSHIBA DT01ACA100 (SATA ) 
-Optical Drives
HL-DT-ST DVD+-RW GU90N
-Audio
Voicemod Virtual Audio Device (WDM)

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Crash

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Can add files and export onto my PC, but cant play video in program? (Premiere elements 18)

New Here ,
Oct 19, 2019

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So recently i havent been albe to playback videos that i put into premiere. It just shows a black screen and after several tries it will just crash. I tried with several other videos as well and old videos that were working are no longer working for me now. All my drivers and everything are up to date as well. The files i am using are normal recorded MP4 files from a game. I have tried with 2 different recording programs and the same issue is happening. 

 

Also i have tried rendering the video, the video renders but it is still unplayable. 

 

-Operating System
Windows 10 Home 64-bit
-CPU
AMD Ryzen 7 1700X
Summit Ridge 14nm Technology
-RAM
16.0GB Dual-Channel Unknown @ 1197MHz (17-17-17-39)
-Motherboard
Dell Inc. 07PR60 (AM4)
-Graphics
R240HY (1920x1080@59Hz)
R240HY (1920x1080@59Hz)
8192MB ATI AMD Radeon RX 580 (Dell) 
-Storage
238GB SK hynix SC311 SATA 256GB (SATA (SSD)) 
931GB TOSHIBA DT01ACA100 (SATA ) 
-Optical Drives
HL-DT-ST DVD+-RW GU90N
-Audio
Voicemod Virtual Audio Device (WDM)

TOPICS
Crash

Views

66

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Oct 19, 2019 0
Adobe Community Professional ,
Oct 20, 2019

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Guessing your game footage is variable framerate which is often the culprite.

Convert with HandBrake to constant Framerate and try again.

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Oct 20, 2019 0
Adobe Community Professional ,
Oct 20, 2019

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If by version 18, you mean you have Premiere Elements 2020, it should be able to handle variable frame rate video. Though I do agree with Ann that the problem is likely your video source. Your hardware definitely seems adequate.

 

Open one of your source videos in the free download MediaInfo. In MediaInfo, set View to Text and then copy the report that is generated and paste it to this forum. Once we see what this video is made out of we'll better be able to make a recommendation.

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Oct 20, 2019 0
New Here ,
Oct 22, 2019

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sorry this took a few days, but here it is

General
Complete name             : C:\Users\heyit\Downloads\Fortnite CHAPTER 2 Season 1 - OFFICIAL Cinematic Trailer.mp4
Format                    : MPEG-4
Format profile            : Base Media
File size                 : 5.76 MiB
Duration                  : 1 min 16 s
Overall bit rate mode     : Variable
Overall bit rate          : 632 kb/s
Encoded date              : UTC 2019-10-19 07:31:27
Tagged date               : UTC 2019-10-19 07:31:27

Video
ID                        : 1
Format                    : AVC
Format/Info               : Advanced Video Codec
Format profile            : Baseline
Format level              : 3
Format settings, CABAC    : No
Format settings, Referenc : 1 frame
Codec ID                  : avc1
Duration                  : 1 min 16 s
Bit rate                  : 534 kb/s
Width                     : 640 pixels
Height                    : 360 pixels
Display aspect ratio      : 16:9
Frame rate mode           : Constant
Frame rate                : 30.000 FPS
Color space               : YUV
Chroma subsampling        : 4:2:0
Bit depth                 : 8 bits
Scan type                 : Progressive
Bits/(Pixel*Frame)        : 0.077
Stream size               : 4.86 MiB (84%)
Title                     : ISO Media file produced by Google Inc. Created on: 10/19/2019.
Encoded date              : UTC 2019-10-19 07:31:27
Tagged date               : UTC 2019-10-19 07:31:27
Color range               : Limited
Color primaries           : BT.709
Transfer characteristics  : BT.709
Matrix coefficients       : BT.709
Codec_configuration_box   : avcC

Audio
ID                        : 2
Format                    : AAC LC
Format/Info               : Advanced Audio Codec
Codec ID                  : mp4a-40-2
Duration                  : 1 min 16 s
Bit rate mode             : Variable
Bit rate                  : 96.0 kb/s
Channel(s)                : 2 channels
Channel layout            : L R
Sampling rate             : 44.1 kHz
Frame rate                : 43.066 FPS (1024 SPF)
Compression mode          : Lossy
Stream size               : 896 KiB (15%)
Title                     : ISO Media file produced by Google Inc. Created on: 10/19/2019.
Encoded date              : UTC 2019-10-19 07:31:27
Tagged date               : UTC 2019-10-19 07:31:27

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Oct 22, 2019 0
New Here ,
Oct 22, 2019

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Also, i tried uninstalling and re installing several times now, the issues is still there, and i keep getting an error message but when i try to open the "error summary" it doesnt exist. Capture.PNG

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Oct 22, 2019 0