Cross Dissolve transition not working with HEVC files (PE2020)

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Hi

For some reason my mostly used transition Cross Dissolve doesn't work with HEVC source files. Other transitions seems to be OK. I’ve checked a few of them. I have to use Cross Dissolve with my project. Source file come from GoPro camera.

Is it a bug in the program?

https://youtu.be/NOS0YE6ca_0

Tom

Error or problem

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tomek398Author

Inspiring

That problem hasn't been solved yet. I contacted support but they were useless. I sent them the link from the first post and the guy tried to convince me that the transition works but I can’t see it since there is little change between two adjacent clips…. Joke!

There is issue with HEVC files at least on my computer. I have it when working with 1080 files. It is better (but still there) when working with 4K

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tomek398Author

Inspiring

How can I contact support to report that bug?

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