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T
tomek398
Inspiring
June 18, 2020
Question

Cross Dissolve transition not working with HEVC files (PE2020)

  • June 18, 2020
  • 3 replies
  • 978 views

Hi 

 

For some reason my mostly used transition Cross Dissolve doesn't work with HEVC source files.  Other transitions seems to be OK. I’ve checked a few of them. I have to use Cross Dissolve with my project. Source file come from GoPro camera. 

 

Is it a bug in the program?


https://youtu.be/NOS0YE6ca_0

 

 

 

Tom

 

This topic has been closed for replies.

3 replies

T
tomek398Author
Inspiring
August 21, 2020

That problem hasn't been solved yet. I contacted support but they were useless. I sent them the link from the first post and the guy tried to convince me that the transition works but I can’t see it since there is little change between two adjacent clips…. Joke!

 

There is issue with HEVC files at least on my computer. I have it when working with 1080 files. It is better (but still there) when working with 4K

T
tomek398Author
Inspiring
June 18, 2020

How can I contact support to report that bug?

S
Steve Grisetti
Legend
June 19, 2020

Click on Contact Us.

https://helpx.adobe.com/sea/support.all.html

T
tomek398Author
Inspiring
June 19, 2020

I've tried to use that automatic chat but I got "We didn't find a supported product in your account."

 

Of course I have Premiere Elements registered at my account. 

T
tomek398Author
Inspiring
June 18, 2020

I've just noticed that Film Dissolve is also not working 

S
Steve Grisetti
Legend
June 18, 2020

Does it look any different when you render the timeline?

    T
    tomek398Author
    Inspiring
    June 18, 2020

    Thanks for reply.

    No. It is still the same after rendering. I have x264 clips in the same project and Cross and Film Dissolve work there. 

     

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