Error Code 16

New Here ,
May 02, 2020 May 02, 2020

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When I go to open up Premiere Elements 2020 I get the following error code. 

MattFrancis14_0-1588434101194.png

I have followed the steps listed in this forum and it is still not fixing the error. What should I do next?

https://helpx.adobe.com/creative-cloud/kb/configuration-error.html#win_10

 

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[Moving from Premiere Pro to Premiere Elements forum... Mod]

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Adobe Community Professional ,
May 02, 2020 May 02, 2020

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Do what it says in the message.

Contact Customer Care

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Adobe Community Professional ,
May 02, 2020 May 02, 2020

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Adobe Community Professional ,
May 02, 2020 May 02, 2020

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TS already tried that.

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