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Installation Failed Error

New Here ,
Mar 14, 2017

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trying to download Adobe premiere Elements 15 on a trial before I buy. I get an error message saying my install failed.

It says the error summary might help identify the issue, when I click the link the webpage opens but doesn't load. I have

re-booted my computer, I have shut off my virus protection and malware programs. I login to the download program, it does

everything until the error screen. How do I fix this problem, would love to text out this program?

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Installation Failed Error

New Here ,
Mar 14, 2017

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trying to download Adobe premiere Elements 15 on a trial before I buy. I get an error message saying my install failed.

It says the error summary might help identify the issue, when I click the link the webpage opens but doesn't load. I have

re-booted my computer, I have shut off my virus protection and malware programs. I login to the download program, it does

everything until the error screen. How do I fix this problem, would love to text out this program?

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121

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Mar 14, 2017 0
Adobe Community Professional ,
Mar 14, 2017

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Do you have a 64 bit operating system?

If Windows 7, is Service Pack 1 installed?

What, exactly, does the error message say?

What are your computer specs?

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Mar 14, 2017 0
Adobe Employee ,
Mar 16, 2017

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(Windows OS) Please check if you have Avast antivirus installed on your machine, if so, please disable all avast services and then run the installation.

Also, before running installation make sure that there are no components for Premiere Elements program already installed by getting to Program and features> uninstall a program.

Please reply if it is a mac OSX

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Mar 16, 2017 0