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Mavic 2 video

New Here ,
Sep 22, 2018

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Adobe Premiere Elements 15 will not accept my videos taken with my Mavic 2 Pro. I have had it in MOV and MP4. With MOV mode its says "importer reports generic error". MP4 mode states this type of file not supported. Elements had no problems with my P3P . Help please.

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Correct answer by Steve Grisetti | Adobe Community Professional

The video uses the HEVC video codec. This is a more advanced H.265 codec, as opposed to the more traditional H.265 codec used in most MP4s.

Premiere Elements does not currently support the H.265 codec and will not be able to edit this video.

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Mavic 2 video

New Here ,
Sep 22, 2018

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Adobe Premiere Elements 15 will not accept my videos taken with my Mavic 2 Pro. I have had it in MOV and MP4. With MOV mode its says "importer reports generic error". MP4 mode states this type of file not supported. Elements had no problems with my P3P . Help please.

.

Adobe Community Professional
Correct answer by Steve Grisetti | Adobe Community Professional

The video uses the HEVC video codec. This is a more advanced H.265 codec, as opposed to the more traditional H.265 codec used in most MP4s.

Premiere Elements does not currently support the H.265 codec and will not be able to edit this video.

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Sep 22, 2018 0
Adobe Community Professional ,
Sep 22, 2018

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Open a sample of the video from this camera in the free download MediaInfo. In MediaInfo, set View to Text and then copy and paste the report it generates to this forum.

Once we know the complete specs of this video we'll be better able to recommend next steps.

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Sep 22, 2018 0
New Here ,
Sep 22, 2018

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General
Complete name                            : E:\Pictures 2018\Drone\Sept 22 18\DJI_0059.MP4
Format                                   : MPEG-4
Format profile                           : Base Media
Codec ID                                 : isom (isom/iso2/mp41)
File size                                : 1.54 GiB
Duration                                 : 2 min 6 s
Overall bit rate                         : 104 Mb/s
Encoded date                             : UTC 2018-09-22 09:42:07
Tagged date                              : UTC 2018-09-22 09:42:07
Writing application                      : Lavf56.15.102

Video
ID                                       : 1
Format                                   : HEVC
Format/Info                              : High Efficiency Video Coding
Format profile                           : Main 10@L5@Main
Codec ID                                 : hvc1
Codec ID/Info                            : High Efficiency Video Coding
Duration                                 : 2 min 6 s
Bit rate                                 : 104 Mb/s
Width                                    : 3 840 pixels
Height                                   : 2 160 pixels
Display aspect ratio                     : 16:9
Frame rate mode                          : Constant
Frame rate                               : 23.976 (24000/1001) FPS
Original frame rate                      : 23.000 FPS
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 10 bits
Bits/(Pixel*Frame)                       : 0.524
Stream size                              : 1.54 GiB (100%)
Encoded date                             : UTC 2018-09-22 09:42:07
Tagged date                              : UTC 2018-09-22 09:42:07
Codec configuration box                  : hvcC

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Sep 22, 2018 0
New Here ,
Sep 22, 2018

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Hope this was what you need. Thanks for your help with this...………...

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Sep 22, 2018 0
Adobe Community Professional ,
Sep 22, 2018

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The video uses the HEVC video codec. This is a more advanced H.265 codec, as opposed to the more traditional H.265 codec used in most MP4s.

Premiere Elements does not currently support the H.265 codec and will not be able to edit this video.

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Sep 22, 2018 0
New Here ,
Sep 22, 2018

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That's what it was for sure. Does one of the newer elements, 17 18 support the 265? If not what does, Thanks a bunch for your help.

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Sep 22, 2018 0
Adobe Community Professional ,
Sep 22, 2018

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The current version of Premiere Elements is 2018 and it does not support H.265.  Adobe Premiere Pro does support it. 

For the lower priced video editors that handle H.265, one to look at is Cyberlink PowerDirector.

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Sep 22, 2018 0
New Here ,
Sep 22, 2018

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Ok, thanks to you both. I really appreciate the help, Im not the sharpest tack in the box. Up grade camera, need to up grade video programs as well. thanks again.

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Sep 22, 2018 0
Adobe Community Professional ,
Sep 23, 2018

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patricke89896838  wrote

.....need to up grade video programs as well. thanks again.

If you enjoy the Premiere Elements "ease of use", you might wait a couple weeks.  If Adobe is on the same schedule they've kept for many years, there will be a 2019 version released very soon.   It is only a guess on my part, but with the increasing number of iPhones and DJI drones using H.265, my bet is that it will be there. 

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Sep 23, 2018 0
New Here ,
Oct 16, 2018

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Hello

I just tried a direct mavic pro 2  hevc h.265 output with adobe Premiere elements 2019 --  still not working on windows!

..a shame.

My setup is a ryzen 1800X with nvidia 1070, so plenty of power just for that.

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Oct 16, 2018 0
New Here ,
Apr 30, 2019

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I having the exact same problem..i hired a drone operator and I cant use the clips because they're in a codec I cant use

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Apr 30, 2019 0
Adobe Community Professional ,
Apr 30, 2019

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MattK

For your current video you already have, you can convert the HEVC/H.265 with a (free) program called Handbrake.  You will want it in an H.264 codec for Premiere Elements. 

Quality won't noticeably change.

Would you like suggestions for other software to edit H.265 footage?

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Apr 30, 2019 0