No burners detected on Adobe Premiere Elements 2019

Forum|Forum|7 years ago
December 4, 2018
2 replies
2692 views

Adobe Premiere Elements 2019 will not recognize my DVD burner. I keep getting a "No burners detected " message when trying to burn a DVD. I have newer Dell (2018) desktop running Windows 10. All drivers have been updated per Dell's website. I have Roxio burner software also. Any suggestions on how to get P.E. 2019 to recognize my DVD burner drive?

S

satxusa2010

Participant

I have Premiere Elements 13 and it couldn't find the burner. Thankfully I downloaded a trial of 2019 rather than buying it as it too fails to find my burner. I won't be upgrading; failing to fix this costs Adobe one lost sale.

A

Alfie-Boy

Participant

Have you solve the problem with that Premiere Element 13 can´t find the burner? I have also that problem. Thanks in beforehand for your answer or anyone who know what to do. Resinstall PE13 or somthing else?

B

Bill Sprague

Community Expert

If you open a chat with Adobe Customer care, they can remotely look at your computer and should be able to solve the problem.

Contact Customer Care

J

jamesk96705299Author

Participant

I attempted to use the "Contact Customer Care" you mentioned and there was no option for opening a "chat" anywhere. System kept running me in circles. Can you provide me a direct link to the mentioned "Adobe Customer care" chat?

Ann Bens

Community Expert

2. Licensing and activation is the only option that will give you chat or phone, try that.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded