No burners detected on Adobe Premiere Elements 2019

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Adobe Premiere Elements 2019 will not recognize my DVD burner. I keep getting a "No burners detected " message when trying to burn a DVD. I have newer Dell (2018) desktop running Windows 10. All drivers have been updated per Dell's website. I have Roxio burner software also. Any suggestions on how to get P.E. 2019 to recognize my DVD burner drive?

S

satxusa2010

Participant

I have Premiere Elements 13 and it couldn't find the burner. Thankfully I downloaded a trial of 2019 rather than buying it as it too fails to find my burner. I won't be upgrading; failing to fix this costs Adobe one lost sale.

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A

Alfie-Boy

Participant

Have you solve the problem with that Premiere Element 13 can´t find the burner? I have also that problem. Thanks in beforehand for your answer or anyone who know what to do. Resinstall PE13 or somthing else?

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B

Bill Sprague

Community Expert

If you open a chat with Adobe Customer care, they can remotely look at your computer and should be able to solve the problem.

Contact Customer Care

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J

jamesk96705299Author

Participant

I attempted to use the "Contact Customer Care" you mentioned and there was no option for opening a "chat" anywhere. System kept running me in circles. Can you provide me a direct link to the mentioned "Adobe Customer care" chat?

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Ann Bens

Community Expert

2. Licensing and activation is the only option that will give you chat or phone, try that.

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