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A
acf1701
Known Participant
May 14, 2017
質問

No Sound After Windows 10 Update

  • May 14, 2017
  • 返信数 8.
  • 7622 ビュー

I recently had a Windows 10 update, and now I cannot get any sound out of my video projects. I did not have this problem before the updates. I use Premiere Elements 15. Some help please.

このトピックへの返信は締め切られました。

返信数 8

S
Steve Grisetti
Legend
June 22, 2017

Are you actually in the main forum or are you in the forum's Inbox?

T
tnhwyman2013
Participant
June 22, 2017

https://forums.adobe.com/thread/2315440http://

S
Steve Grisetti
Legend
June 20, 2017

If you're on the forum, you'll see something like this.

T
tnhwyman2013
Participant
June 21, 2017

Sorry Steve, I am on the forum and just don't see that option in my web browser. "Google Chrome" Here is a graphic of the original Q

And here is a graphic of the answer that showed me the way.

I would love to help, but as I see it.... this choice is missing... sorry

S
Steve Grisetti
Legend
June 20, 2017

Please mark this question correctly answered, tnh.

T
tnhwyman2013
Participant
June 20, 2017

Steve G, I've marked helpful and liked....but see no link and or icon for the word "correct"

Dhananjay Sati
Community Manager
Dhananjay SatiCommunity Manager
Community Manager
June 14, 2017

Hi aaron-friedman@att.net,

Thanks for posting in Adobe forum.

I understand you are facing issue with audio after updating your Windows 10 OS.

Could you please follow the steps below:

Firstly

- Open Adobe Premiere Elements

- Click "Edit"

- Click "Preferences"

- Click "Audio Hardware"

- Check whether your audio output hardware are perfectly selected or not.

Secondly,

- Please check Volume Mixer of your Windows 10 by

- right click Volume Option

- click "Open Volume Mixer"

- Check whether "Adobe Premiere Element's" section is mute or not.

- Try to play a project in Adobe Premiere Elements & observer whether you see the blue color audio visual bar moving or not

Hope this helps

Thanks

Regards

Dhananjay

    B
    Community Expert
    Bill SpragueCommunity Expert
    Community Expert
    June 15, 2017

    It appears that the rollout of the "Windows 10 Creators" update may cause a problem.  My use of Premier Elements 15 has been very stable with no issues for months.   This morning, my ASUS laptop computer did the update this morning.  It is much bigger and takes a lot longer than the usual monthly updates. 

    Checking Premier Elements 15, I found it was silent.  Using the suggestion above from Dhananjay, I checked the Audio Hardware preferences.  Default Input was "None".  My choices are different than the above suggestions.  The only choice besides "None" is "Microphone (VIA HD Audio".  Picking that fixed it. 

      torbjörnh73997573
      torbjörnh73997573
      Participant
      June 22, 2017

      Thank you!

      This fixed my problem. (Swedish)

      A
      andy___
      Participant
      June 11, 2017

      I also have PrE 15 and have had recent Win 10 update (from Win 10) and have the same problem. Have tried everything from various forums without any success.  Basically, no sound in editor playback, whether from original soundtrack or added music. This happens for both old projects as well as new ones. No sound problems with any other apps (eg same video previously output by PrE 15 to MP4 plays with sound in other app).

      Edit / Preferences / Audio Output Mapping shows Realtech High Definition Speakers not working.

      STOP PRESS: have just rolled-back Realtek driver to previous version and sound seems OK, and Edit / Preferences / Audio Output Mapping shows Realtek High Definition Speakers now shows working.

      Rollback achieved by: Device Manager / Sound Video Game Controllers / Realtek High Definition Audio

      Right-click: Properties / Driver (tab) / Roll back driver.

      Reboot.

      (Sound still does not always seem to come out until go into Edit / Preferences / Audio Output Mapping and back out again - without changing anything)

      A
      andy___
      Participant
      June 12, 2017

      Further to above, PrE 15 sound seems to be reliably working now. The Realtek audio driver version which works is: 6.0.1.7544 (24/06/2015), and this is still available for download from various sites, including Dell.

      My system is a Dell Inspiron 3847 desktop (June 2015), Win 10 Home (64-bit), v 1703, build 15063.332

      S
      Steve Grisetti
      Legend
      June 5, 2017

      I don't know what is causing your problems, Ryan -- or even if your problems are caused by the same issue Aaron is experiencing.

      S
      Steve Grisetti
      Legend
      May 24, 2017

      No.

      Kita-Risti
      Kita-Risti
      Inspiring
      June 4, 2017

      I have uninstalled, rebooted my Computer and re-installed Premiere Elements 15. Still the same problem occours.

      Video works, but not the sound.

      S
      Steve Grisetti
      Legend
      June 4, 2017

      And you've changed your hardware settings, as I suggested above?

      Can you post a screen shot of your Audio Hardware settings page in the program's preferences?

      S
      Steve Grisetti
      Legend
      May 14, 2017

      Are you saying that your computer plays no sound from any videos no matter what program you use or are you saying that only Premiere Elements plays without sound even though you see waveforms on the audio tracks? That's a world of difference.

      Have you reinstalled Premiere Elements since your OS upgrade?

      Have you gone to audio hardware settings in the Preferences (under the Premiere Elements' Edit menu) and played with them?

      Kita-Risti
      Kita-Risti
      Inspiring
      May 19, 2017

      I have the very same problem. Movie files works just fine in playback, but when importing them to Premiere Elements 15 and start to edit there is no sound.

      Does reinstalling make all premiers work-in-progress (previous edits that have not yet completed) files inuseable?

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