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Premiere Elements 14 not opening

New Here ,
Mar 24, 2017

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Hello everyone,

Premiere Elements 14 is not opening, the cursor just rolls and nothing happens.  No error msg, nothing.  Already rebooted, installed updates, checked these forums.  Called customer support and they directed me here, where the same previously posted question says contact cust support.  Is there some driver I'm missing or what? If I uninstall and re-install the software will I lose all my projects/files/ clips?  Thanks for any info.

-Cecilia

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Premiere Elements 14 not opening

New Here ,
Mar 24, 2017

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Hello everyone,

Premiere Elements 14 is not opening, the cursor just rolls and nothing happens.  No error msg, nothing.  Already rebooted, installed updates, checked these forums.  Called customer support and they directed me here, where the same previously posted question says contact cust support.  Is there some driver I'm missing or what? If I uninstall and re-install the software will I lose all my projects/files/ clips?  Thanks for any info.

-Cecilia

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Mar 24, 2017 0
Adobe Community Professional ,
Mar 24, 2017

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You won't lose your project files or your video clips.  But, they should be backed up in the normal way you back up everything else. 

The most common problem in recent weeks for what you describe has to do with nVidia graphics card drivers.  Do you have one of those?

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Mar 24, 2017 1
New Here ,
Mar 24, 2017

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Thanks, I will try reinstalling.  Also, where can I get the graphics cards drivers?  Thought I saw links in forums earlier but now I can't find them again 😕  Thanks!

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Mar 24, 2017 0
Most Valuable Participant ,
Mar 24, 2017

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Do not count on Windows to be fully up to date when it comes to device drivers

Go to the vendor site to be sure you have an updated driver for your graphic adapter

•nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

•ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool

There are also intermittent reports that the newest driver is not always the best driver due to driver bugs or compatibility issues, so you MAY need to try an earlier driver version

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Mar 24, 2017 0
New Here ,
Nov 07, 2018

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I reinstalled, then ran the updates. It may also be sufficient to manually download the latest update then install. I have the latest video driver for my system.

If you have issues with the installation failing with error messages, try the installation again. You may also need to TEMORARILY disable antivirus software.

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Nov 07, 2018 0