Premiere Elements 14 not opening

New Here ,
Mar 24, 2017 Mar 24, 2017

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Hello everyone,

Premiere Elements 14 is not opening, the cursor just rolls and nothing happens.  No error msg, nothing.  Already rebooted, installed updates, checked these forums.  Called customer support and they directed me here, where the same previously posted question says contact cust support.  Is there some driver I'm missing or what? If I uninstall and re-install the software will I lose all my projects/files/ clips?  Thanks for any info.

-Cecilia

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Adobe Community Professional ,
Mar 24, 2017 Mar 24, 2017

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You won't lose your project files or your video clips.  But, they should be backed up in the normal way you back up everything else. 

The most common problem in recent weeks for what you describe has to do with nVidia graphics card drivers.  Do you have one of those?

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New Here ,
Mar 24, 2017 Mar 24, 2017

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Thanks, I will try reinstalling.  Also, where can I get the graphics cards drivers?  Thought I saw links in forums earlier but now I can't find them again 😕  Thanks!

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Adobe Community Professional ,
Mar 24, 2017 Mar 24, 2017

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Do not count on Windows to be fully up to date when it comes to device drivers

Go to the vendor site to be sure you have an updated driver for your graphic adapter

•nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

•ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool

There are also intermittent reports that the newest driver is not always the best driver due to driver bugs or compatibility issues, so you MAY need to try an earlier driver version

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New Here ,
Nov 07, 2018 Nov 07, 2018

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I reinstalled, then ran the updates. It may also be sufficient to manually download the latest update then install. I have the latest video driver for my system.

If you have issues with the installation failing with error messages, try the installation again. You may also need to TEMORARILY disable antivirus software.

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New Here ,
Jul 02, 2021 Jul 02, 2021

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I have downloaded Elements Premier and cannot do anything with it. I have tried re-entering serial number/code/even changing my adobe password (coudn't) and nothinng is letting me in. This has been going on for over a month and I'm really losing it.I even spent an hour with one of your help people who couldn't get it right. I have never had this much trouble getting started with any other softwre. Can I just get my money back? 

 

 

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Adobe Community Professional ,
Jul 03, 2021 Jul 03, 2021

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This is a user to user forum, Abq. We can't help you with refunds. You'll need to contact Adobe for that via chat.

https://helpx.adobe.com/sea/contact/what-contact-options.html

 

We may be able to help you though. But unless you're specifically asking about version 14, like the original poster, it might be best to start your own thread so we can focus on your specific issues.

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