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Premiere Elements 14 Unable to Import

New Here ,
Mar 29, 2019

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I am unable to import an mp4 into Elements. I copied and pasted it from my phone into Windows Explorer. It plays perfectly on my computer. When I try to import it (Add media/ Files and Folders) I receive an error ("The importer reported a generic error").

Version = Premiere Elements 14  (Version 14.1 (20151208.daily.895401). I updated it today to make sure everything was current.

Phone = Pixel 2XL

Operating system =  Windows 7 ver. 6.1.7601 service pack 1 build 7601

Any help would be appreciated.

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Premiere Elements 14 Unable to Import

New Here ,
Mar 29, 2019

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I am unable to import an mp4 into Elements. I copied and pasted it from my phone into Windows Explorer. It plays perfectly on my computer. When I try to import it (Add media/ Files and Folders) I receive an error ("The importer reported a generic error").

Version = Premiere Elements 14  (Version 14.1 (20151208.daily.895401). I updated it today to make sure everything was current.

Phone = Pixel 2XL

Operating system =  Windows 7 ver. 6.1.7601 service pack 1 build 7601

Any help would be appreciated.

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Mar 29, 2019 0
Adobe Community Professional ,
Mar 29, 2019

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Please use the free MediaInfo and post a screenshot the properties of your media in tree view:

MediaInfo

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Mar 29, 2019 0
Adobe Community Professional ,
Mar 29, 2019

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As Bob says, open your MP4 in the free download MediaInfo. In MediaInfo, set View to Text and then copy the report it generates and paste it to this forum.

Once we know what your MP4 is composed of we'll be better able to make a recommendation.

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Mar 29, 2019 0
New Here ,
Mar 29, 2019

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Thank you for your quick replies. Below is the info:

Format                                   : MPEG-4

Format profile                           : Base Media / Version 2

Codec ID                                 : mp42 (isom/mp42)

File size                                : 182 MiB

Duration                                 : 31 s 756 ms

Overall bit rate                         : 48.1 Mb/s

Encoded date                             : UTC 2019-03-28 14:42:26

Tagged date                              : UTC 2019-03-28 14:42:26

xyz                                      : +28.5042-080.9503/

com.android.version                      : 9

Video

ID                                       : 2

Format                                   : AVC

Format/Info                              : Advanced Video Codec

Format profile                           : High@L5.1

Format settings                          : CABAC / 1 Ref Frames

Format settings, CABAC                   : Yes

Format settings, RefFrames               : 1 frame

Format settings, GOP                     : M=1, N=30

Codec ID                                 : avc1

Codec ID/Info                            : Advanced Video Coding

Duration                                 : 31 s 741 ms

Source duration                          : 31 s 740 ms

Bit rate                                 : 48.0 Mb/s

Width                                    : 3 840 pixels

Height                                   : 2 160 pixels

Display aspect ratio                     : 16:9

Rotation                                 : 90°

Frame rate mode                          : Variable

Frame rate                               : 30.000 FPS

Minimum frame rate                       : 29.841 FPS

Maximum frame rate                       : 30.120 FPS

Standard                                 : NTSC

Color space                              : YUV

Chroma subsampling                       : 4:2:0

Bit depth                                : 8 bits

Scan type                                : Progressive

Bits/(Pixel*Frame)                       : 0.193

Stream size                              : 182 MiB (100%)

Source stream size                       : 182 MiB (100%)

Title                                    : VideoHandle

Language                                 : English

Encoded date                             : UTC 2019-03-28 14:42:26

Tagged date                              : UTC 2019-03-28 14:42:26

Color range                              : Full

Color primaries                          : BT.601 NTSC

Transfer characteristics                 : BT.601

Matrix coefficients                      : BT.601

mdhd_Duration                            : 31741

Codec configuration box                  : avcC

Audio

ID                                       : 1

Format                                   : AAC LC

Format/Info                              : Advanced Audio Codec Low Complexity

Codec ID                                 : mp4a-40-2

Duration                                 : 31 s 756 ms

Duration_FirstFrame                      : 76 ms

Bit rate mode                            : Constant

Bit rate                                 : 96.0 kb/s

Channel(s)                               : 1 channel

Channel layout                           : C

Sampling rate                            : 48.0 kHz

Frame rate                               : 46.875 FPS (1024 SPF)

Compression mode                         : Lossy

Stream size                              : 371 KiB (0%)

Title                                    : SoundHandle

Language                                 : English

Encoded date                             : UTC 2019-03-28 14:42:26

Tagged date                              : UTC 2019-03-28 14:42:26

mdhd_Duration                            : 31756

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Mar 29, 2019 0
Adobe Community Professional ,
Mar 30, 2019

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Your video uses variable frame rate compression. You'll need to convert it to constant frame rate using Handbrake.

Converting video with Handbrake - YouTube

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Mar 30, 2019 0
Adobe Community Professional ,
Mar 30, 2019

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If it is more convenient, the current version 2019 is supposed to be better at variable frame rate footage from phones.  But, don't spend money until you test the free trial with your phone footage.   Installing a new version will not interfere with a current version. 

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