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Premiere Elements 2019 will not load

New Here ,
Dec 21, 2019

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I was rendering a video, and for some reason, my mac restarted. My Premiere elements has not loaded since. I've uninstalled and reinstalled, removed all fonts and reinstalled, created a new user and installed, and it still will not load. Everything was running just fine before this.

 

ideas?

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Crash, Error or problem, Freeze or hang

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Premiere Elements 2019 will not load

New Here ,
Dec 21, 2019

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I was rendering a video, and for some reason, my mac restarted. My Premiere elements has not loaded since. I've uninstalled and reinstalled, removed all fonts and reinstalled, created a new user and installed, and it still will not load. Everything was running just fine before this.

 

ideas?

TOPICS
Crash, Error or problem, Freeze or hang

Views

77

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Dec 21, 2019 0
Adobe Community Professional ,
Dec 21, 2019

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Failing hard drive?  Not enough spare space on your hard drive?

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Dec 21, 2019 0
New Here ,
Dec 21, 2019

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I ran disk utility on the local drive, checked out. Media saved externally to a 4 tb drive, maybe a month old.

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Dec 21, 2019 0
New Here ,
Dec 21, 2019

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Let me back up, the program itself is loaded. When I click on it to fire it up, it bounces for a minute and then stops.

 

I've tried loading fresh, and opening saved projects and it just will not open.

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Dec 21, 2019 0
Adobe Community Professional ,
Dec 22, 2019

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There is something going on on your machine beyond what a user forum can figure out.  In the help menu is a choice for "Online Support".  It will connect you to an "online chat" with Adobe staff technitions that can remotely connect to and troubleshoot your system. 

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Dec 22, 2019 0
Adobe Community Professional ,
Dec 22, 2019

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A computer that restarts itself is usually due to a bad driver or failing hardware.

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Dec 22, 2019 0
New Here ,
Dec 23, 2019

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trying tech support

 

Thank you for the help

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Dec 23, 2019 0