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Premiere Elements 2020 not opening m4v video file

New Here ,
Oct 10, 2019

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All of my m4v videos opened in Premiere Elements 2018, but I get an import error in 2020 version. Documentation states that m4v video files can be imported, but not exported. Using MacBook Pro running MacOS Mojave. Any ideas?

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Premiere Elements 2020 not opening m4v video file

New Here ,
Oct 10, 2019

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All of my m4v videos opened in Premiere Elements 2018, but I get an import error in 2020 version. Documentation states that m4v video files can be imported, but not exported. Using MacBook Pro running MacOS Mojave. Any ideas?

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Import

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Oct 10, 2019 0
Adobe Community Professional ,
Oct 10, 2019

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m4v files typically are downloaded from iTunes.  Apple copywrite protects those so they can't be used in any editing program.   I don't know why 2020 rejects them and 2018 doesn't.  

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Oct 10, 2019 0
Adobe Community Professional ,
Oct 11, 2019

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If the are not copy protected files change m4v to mts.

 

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Oct 11, 2019 0
Adobe Community Professional ,
Oct 11, 2019

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Ann,

 

Can you do that with a simple rename or does in need a conversion program?  Handbrake?

 

Bill

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Oct 11, 2019 0
New Here ,
Oct 11, 2019

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As a follow-up, my m4v videos were not files that I downloaded from iTunes. They were videos that I created from a slideshow I made using my own images. Nothing is copy protected. As I mentioned, they all open in Premiere Elements 2018.

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Oct 11, 2019 0
New Here ,
Oct 11, 2019

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Just in case anyone else has this problem, I received a message from Adobe Customer Service with a solution:

 

"Please convert file to mp4 then you can able to use with Premiere Elements 2020"

 

I assume Adobe's own documentation is incorrect. Maybe I'll just stick with Premiere Elements 2018, because that version imports the m4v files without a problem. 

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Oct 11, 2019 0