Inspiring

Question

Premiere Elements 2021 hardware accelerated rendering does not work with all requirements met

Forum|Forum|5 years ago
December 20, 2020
14 replies
4750 views

i have tried the UHD 630 as primary adper and disable the pcie slot for the gpu and it still wont work.

it shows supported in the menu but the hardware encoding never becomes avalable. as seen here: https://helpx.adobe.com/premiere-elements/kb/gpu-accelerated-rendering---hardware-encoding.html

thigs i have tried:

reinstall prorgam

new intel driver

new clean windows on test ssd

differnt pc with simmilar specs same result no hardware encoding avalable

no dedicated gpu only intel igpu

more but i cant rember.

all the testing also had the fun sideefect of me having to contact adobe to reset my key becasue i have reached max number of activations i havent done this yet im sure it will be fun.

Specs:

CPU: Intel i7 9700K 4.9 GHZ All Core

GPU: Asus Strix GTX 1070 Ti

MB: Asus Prime Z390-A

RAM: 32GB 3000MHZ Vengance RGB

Storage: Samsung 970 EVO, intel 660p, X2 Samsung 850 Evo 250GB in Raid 0,X2 Samsung 860 QVO 1TB in Raid 0, Samsung 860 QVO 2TB, Seagate 4TB

PSU: Corsair RM1000i

Case: Cooler Master Cosmos SE

Lighting: NZXT Hue/AURA

Error or problem

This topic has been closed for replies.

Billycar11Author

Inspiring

another example of adobes amazing customer support

Billycar11Author

Inspiring

come on adobe what are we suposed to do we have been saying this for over a month and new posts are coming up about it

https://community.adobe.com/t5/premiere-elements/premiere-elements-2021-hardware-encoding-option-unavailable/m-p/11782899?page=1#M35345

all the advise i get is to update my driver im a computer savy person i tried all that before i complained.

the chat is actually useless a guy was trying to tell me 4GB of RAM is more than 8GB and that system ram is not shared with the IGPU.

Billycar11Author

Inspiring

come on adobe we have an exact same complaint here https://community.adobe.com/t5/premiere-elements/ap2021-hardware-encoding-option-unavailable/td-p/11777567?page=1
fix it already respond to us say you are working on it

Billycar11Author

Inspiring

heres my chat with adobe today

Today 8:58 PM
We'll connect you with an agent as soon as possible. For a faster resolution, please tell us how we can help you today.
Sorry for the delay. We’re busier than expected. Thank you for your patience.

ME:
how long adobe how long
Sent 9:42 PM

Billycar11Author

Inspiring

here a hopless chat with adobe

Hello, I'll be happy to assist you. Which features is broken ?
Me:
https://community.adobe.com/t5/premiere-elements/premiere-elements-2021-hardware-accelerated-rendering-does-not-work-with-all-requirements-met/m-p/11773052?page=1#M35251

Pradeep

Please check the Intel UHD driver update date from device manager >display adapter.
Me:
i already have the latest
if you read the post you would see that

Pradeep

Yes but can you check the date.

you will find the date of the driver update in the properties.

Please share the date.
Me:
1/20/2021

Pradeep

Did you tried without hardware acceleration ?
Me:
yes that works but i bought the 2021 version for that feature
i have the 2020 version
with out that
9:09 PM
Pradeep

Can you please help with the VRAM of the NVidia card ?
Me:
the nvidia card has nothing to do with this but it has 8GB
as in the post i have tried completely removing it
i only care about the intel hardware encoding

Pradeep

I am sorry but you need intel hardware encoding for ?
Me:
faster rendering

Pradeep

The Intel UHD must be having 128 mb VRAM ?
Me:
it has way more than that it has 32GB
the intel hardware rendering works on other apps that have it only premiere elements is having this issue
9:16 PM
Pradeep

You also have a RAM of 32 GB ?
Me:
on 5 different pc of similar spec yes the 32GB of ram is shared between cpu and igpu that how that works

Pradeep

No, The VRAM and the shared memory are different.
Can you check in DXdiag for Display ?
Me:
the igpu shares system ram with the CPU where else would it get ram from

Pradeep

But for Higher Graphic display you need a dedicated display adapter.
Me:
the intel says 16GB but can be expanded to 32
just would need to change it in bios
yes and i have a 1070TI soon to be 3080 when i can get one

Pradeep

I am but display memory is the actual memory for the GPU.

Can you check in DXdiag >Display > Display Memory.
Me:
yes in there it says 16384MB
for the 1070Ti it says 24GB
8 dedicated 16 shared

Pradeep

But the required is 4 GB.

This will take the time. The render will depend on speed at which data is flowing that is SSD.
Me:
this is a joke goodbye
forward this to the developers

Gaurav__Gupta

Community Manager

Hi @Billycar11

Can you please share Premiere elements logs.txt log file with us.

Path of file: C:\Users\<Your machine username>\AppData\Roaming\Adobe\Premiere Elements\19.0\logs

Thanks, Gaurav

Billycar11Author

Inspiring

sure here is a newer one.

dont see a way to attach as a file so i'll just paste it

log below here:

Log file created: 10/01/2021 03:32:21
---------------------------------------
Ticks = 0 <7272> <PreRegistation> <5> Putting Installed Locales sent to AMT with Order
Ticks = 0 <7272> <PreRegistation> <5> Installed Locale 0 en_US

Ticks = 0 <7272> <PreRegistation> <5> Calling AMTObtainProductLicense
Ticks = 63 <7272> <PreRegistation> <5> AMTObtainProductLicense Success
Ticks = 63 <7272> <PreRegistation> <5> Locale Returned from AMT : en_US
Ticks = 609 <7272> <FE.WinInit.LocPlugins> <0> The localized plugin path is registered as: C:\Program Files\Adobe\Adobe Premiere Elements 2021\Plug-ins\en_US\
Ticks = 3250 <7272> <HighBeam> <5> HLWManager::Initialize Notice Shown : True
Ticks = 3297 <7272> <HighBeam> <5> Checking If Usage Logger is there
Ticks = 3297 <7272> <HighBeam> <5> HLW Initializaiton Sucessfull
Ticks = 3344 <7272> <DynamicLink> <5> Attempting to launch dynamiclinkmanager
Ticks = 3344 <7272> <DynamicLink> <5> C:\Program Files\Adobe\Adobe Premiere Elements 2021\dynamiclinkmanager.exe
Ticks = 3359 <7272> <DynamicLink> <5> Increase wait time to 2
Ticks = 3469 <7272> <Wasapi initialization> <5> Time = 0.0252089second
Ticks = 4766 <7272> <DS> <5> GPUSniffer launching with test mask 254
Ticks = 6813 <7272> <DS> <5> GPU Sniffer Output:
GPUSniffer testing 254
Initializing GPU Tech:
Try CUDA: 1
Try OpenCL: 1
Try Metal: 1
Try Vulkan: 1
KernelLoadAction: 0
UseOpenGLContext: 0000000000000000
UseDeviceContext: 0000000000000000
UseD3D11Context: 0000000000000000
CUDA system device count: 1
Found CUDA device index: 0 Name: GeForce GTX 1070 Ti
No capability restrictions detected - adding device to list
OpenCL system device count: 2
Found OpenCL device Name: GeForce GTX 1070 Ti supportsSSG: 0
Skipping nVidia OpenCL device
Found OpenCL device Name: Intel(R) UHD Graphics 630 supportsSSG: 0
No capability restrictions detected - adding device to list
Finished gpu initialization in 0 ms

--- OpenGL Info ---
Vendor: NVIDIA Corporation
Renderer: GeForce GTX 1070 Ti/PCIe/SSE2
OpenGL Version: 2.1.2 NVIDIA 461.09 27.21.14.6109
GLSL Version: 1.20 NVIDIA via Cg compiler
Monitors: 2
Monitor 0 properties -
Size: (0, 0, 3840, 2160)
Max texture size: 32768
Supports non-power of two: 1
Shaders 444: 1
Shaders 422: 1
Shaders 420: 1
Vendor: NVIDIA Corporation
Renderer: GeForce GTX 1070 Ti/PCIe/SSE2
OpenGL Version: 2.1.2 NVIDIA 461.09 27.21.14.6109
GLSL Version: 1.20 NVIDIA via Cg compiler
Monitors: 2
Monitor 1 properties -
Size: (3840, 0, 1920, 1080)
Max texture size: 32768
Supports non-power of two: 1
Shaders 444: 1
Shaders 422: 1
Shaders 420: 1

--- GPU Computation Info ---
Found 2 devices supporting GPU computation.
CUDA Device 0 -
Name: GeForce GTX 1070 Ti
Vendor: NVIDIA
Capability: 6.1
Driver: 11.2
Total Video Memory: 8192MB
OpenCL Device 1 -
Name: Intel(R) UHD Graphics 630
Vendor: Intel
Capability: 2.1
Driver: 2.1
Total Video Memory: 13040MB
Ticks = 6813 <7272> <DS> <5> GPU Sniffer result: 62
Ticks = 7547 <7272> <MZ::Utilities> <5> No. of cards read from C:\ProgramData\Adobe\Premiere Elements\CurrentRendererInfo.txt is 1
Ticks = 7547 <7272> <MZ::Utilities> <5> No. of cards read from C:\ProgramData\Adobe\Premiere Elements\CurrentDisplayDriver.txt is 1
Ticks = 7563 <7272> <MZ::Utilities> <5> No. of cards read from C:\ProgramData\Adobe\Premiere Elements\19.0\Online\HW Acc Render\All_Lang\HW\Files\denylisted_cards.txt is 4
Ticks = 7563 <7272> <MZ::Utilities> <5> No. of cards read from C:\ProgramData\Adobe\Premiere Elements\19.0\Online\HW Acc Render\All_Lang\HW\Files\allowlisted_cards.txt is 27
Ticks = 7563 <7272> <MZ::Utilities> <5> Card added to AllCards: NVIDIA GeForce GTX 1070 Ti#27.21.14.6109
Ticks = 7563 <7272> <MZ::Utilities> <5> Card added to AllCards: Intel(R) UHD Graphics 630#27.20.100.8681
Ticks = 7563 <7272> <MZ::Utilities> <5> Version Matched = GeForce GTX 1070 Ti To NVIDIA GeForce GTX 1070 Ti
Ticks = 7563 <7272> <MZ::Utilities> <5> Found a device that is Allowlisted = GeForce GTX 1070 Ti
Ticks = 7563 <7272> <MZ::Utilities> <5> Found a device that is in Allowlist and not in Denylist = NVIDIA#GeForce GTX 1070 Ti#27.21.14.6109
Ticks = 7563 <7272> <AcceleratedRenderComposite> <5> Enabled: Mercury Playback Engine GPU Acceleration (CUDA)
Ticks = 8016 <7272> <VideoTrackHeaderViewCommon> <1> In Constructor inTrackView = 00000000460D5B70
Ticks = 8016 <7272> <VideoTrackHeaderViewCommon> <1> In Constructor inTrackView = 00000000460D5FF0
Ticks = 8016 <7272> <VideoTrackHeaderViewCommon> <1> In Constructor inTrackView = 00000000460D5AB0
Ticks = 8500 <7272> <BridgeTalk.Communication> <5>
Ticks = 8500 <7272> <BridgeTalk.Communication> <5> ú1
Ticks = 8500 <7272> <BridgeTalk.Communication> <5>
Ticks = 10359 <7272> <UIF.TimebarControlAppearance> <1> Draw() took 0.2421 milliseconds.
Ticks = 10375 <7272> <UIF.TimebarControlAppearance> <1> Draw() took 0.0332 milliseconds.
Ticks = 10391 <7272> <UIF.TimebarControlAppearance> <1> Draw() took 0.0307 milliseconds.
Ticks = 10406 <7272> <UIF.TimebarControlAppearance> <1> Draw() took 0.0425 milliseconds.
Ticks = 10422 <7272> <UIF.TimebarControlAppearance> <1> Draw() took 0.0382 milliseconds.
Ticks = 10438 <7272> <UIF.TimebarControlAppearance> <1> Draw() took 0.0388 milliseconds.
Ticks = 11484 <7272> <UIF.TimebarControlAppearance> <1> Draw() took 0.0414 milliseconds.
Ticks = 11500 <7272> <UIF.TimebarControlAppearance> <1> Draw() took 0.0407 milliseconds.
Ticks = 11516 <7272> <UIF.TimebarControlAppearance> <1> Draw() took 0.0518 milliseconds.
Ticks = 11531 <7272> <UIF.TimebarControlAppearance> <1> Draw() took 0.0438 milliseconds.
Ticks = 11547 <7272> <UIF.TimebarControlAppearance> <1> Draw() took 0.0419 milliseconds.
Ticks = 11563 <7272> <UIF.TimebarControlAppearance> <1> Draw() took 0.0384 milliseconds.
Ticks = 11578 <7272> <UIF.TimebarControlAppearance> <1> Draw() took 0.0406 milliseconds.
Ticks = 23672 <7272> <UIF.TimebarControlAppearance> <1> Draw() took 0.0452 milliseconds.
Ticks = 23719 <7272> <UIF.TimebarControlAppearance> <1> Draw() took 0.0321 milliseconds.
Ticks = 23750 <7272> <UIF.TimebarControlAppearance> <1> Draw() took 0.0391 milliseconds.
Ticks = 23781 <7272> <UIF.TimebarControlAppearance> <1> Draw() took 0.0419 milliseconds.
Ticks = 23797 <7272> <UIF.TimebarControlAppearance> <1> Draw() took 0.0386 milliseconds.
Ticks = 23813 <7272> <UIF.TimebarControlAppearance> <1> Draw() took 0.0348 milliseconds.
Ticks = 23828 <7272> <UIF.TimebarControlAppearance> <1> Draw() took 0.0346 milliseconds.
Ticks = 23859 <7272> <UIF.TimebarControlAppearance> <1> Draw() took 0.0329 milliseconds.
Ticks = 24094 <7272> <UIF.TimebarControlAppearance> <1> Draw() took 0.0481 milliseconds.
Ticks = 24125 <7272> <UIF.TimebarControlAppearance> <1> Draw() took 0.0392 milliseconds.
Ticks = 24156 <7272> <UIF.TimebarControlAppearance> <1> Draw() took 0.033 milliseconds.
Ticks = 24172 <7272> <UIF.TimebarControlAppearance> <1> Draw() took 0.0347 milliseconds.
Ticks = 24188 <7272> <UIF.TimebarControlAppearance> <1> Draw() took 0.0327 milliseconds.
Ticks = 24219 <7272> <UIF.TimebarControlAppearance> <1> Draw() took 0.0368 milliseconds.
Ticks = 24234 <7272> <UIF.TimebarControlAppearance> <1> Draw() took 0.035 milliseconds.
Ticks = 24266 <7272> <UIF.TimebarControlAppearance> <1> Draw() took 0.0382 milliseconds.
Ticks = 24281 <7272> <UIF.TimebarControlAppearance> <1> Draw() took 0.0363 milliseconds.
Ticks = 24297 <7272> <UIF.TimebarControlAppearance> <1> Draw() took 0.0352 milliseconds.
Ticks = 24328 <7272> <UIF.TimebarControlAppearance> <1> Draw() took 0.0391 milliseconds.
Ticks = 24344 <7272> <UIF.TimebarControlAppearance> <1> Draw() took 0.0358 milliseconds.
Ticks = 24375 <7272> <UIF.TimebarControlAppearance> <1> Draw() took 0.0333 milliseconds.
Ticks = 24391 <7272> <UIF.TimebarControlAppearance> <1> Draw() took 0.0325 milliseconds.
Ticks = 24406 <7272> <UIF.TimebarControlAppearance> <1> Draw() took 0.0462 milliseconds.
Ticks = 24438 <7272> <UIF.TimebarControlAppearance> <1> Draw() took 0.037 milliseconds.
Ticks = 24453 <7272> <UIF.TimebarControlAppearance> <1> Draw() took 0.0366 milliseconds.
Ticks = 24484 <7272> <UIF.TimebarControlAppearance> <1> Draw() took 0.0325 milliseconds.
Ticks = 24500 <7272> <UIF.TimebarControlAppearance> <1> Draw() took 0.0319 milliseconds.
Ticks = 24516 <7272> <UIF.TimebarControlAppearance> <1> Draw() took 0.0352 milliseconds.
Ticks = 24609 <7272> <UIF.TimebarControlAppearance> <1> Draw() took 0.0452 milliseconds.
Ticks = 24625 <7272> <UIF.TimebarControlAppearance> <1> Draw() took 0.0412 milliseconds.
Ticks = 24656 <7272> <UIF.TimebarControlAppearance> <1> Draw() took 0.0357 milliseconds.
Ticks = 24672 <7272> <UIF.TimebarControlAppearance> <1> Draw() took 0.0332 milliseconds.
Ticks = 24688 <7272> <UIF.TimebarControlAppearance> <1> Draw() took 0.0395 milliseconds.
Ticks = 24734 <7272> <UIF.TimebarControlAppearance> <1> Draw() took 0.0363 milliseconds.
Ticks = 24766 <7272> <UIF.TimebarControlAppearance> <1> Draw() took 0.0377 milliseconds.
Ticks = 24797 <7272> <UIF.TimebarControlAppearance> <1> Draw() took 0.0387 milliseconds.
Ticks = 24813 <7272> <UIF.TimebarControlAppearance> <1> Draw() took 0.0374 milliseconds.
Ticks = 24828 <7272> <UIF.TimebarControlAppearance> <1> Draw() took 0.0337 milliseconds.
Ticks = 24844 <7272> <UIF.TimebarControlAppearance> <1> Draw() took 0.0353 milliseconds.
Ticks = 24891 <7272> <UIF.TimebarControlAppearance> <1> Draw() took 0.0364 milliseconds.
Ticks = 24906 <7272> <UIF.TimebarControlAppearance> <1> Draw() took 0.0376 milliseconds.
Ticks = 24938 <7272> <UIF.TimebarControlAppearance> <1> Draw() took 0.0401 milliseconds.
Ticks = 24953 <7272> <UIF.TimebarControlAppearance> <1> Draw() took 0.033 milliseconds.
Ticks = 24984 <7272> <UIF.TimebarControlAppearance> <1> Draw() took 0.0481 milliseconds.
Ticks = 25000 <7272> <UIF.TimebarControlAppearance> <1> Draw() took 0.0444 milliseconds.
Ticks = 29844 <7272> <VideoTrackHeaderViewCommon> <1> In Constructor inTrackView = 000000000F77BD60
Ticks = 29844 <7272> <VideoTrackHeaderViewCommon> <1> In Constructor inTrackView = 000000000F77C060
Ticks = 29844 <7272> <VideoTrackHeaderViewCommon> <1> In Constructor inTrackView = 000000005D0BEA00
Ticks = 29938 <7272> <VideoTrackHeaderViewCommon> <1> In ~
Ticks = 29938 <7272> <VideoTrackHeaderViewCommon> <1> In ~
Ticks = 29938 <7272> <VideoTrackHeaderViewCommon> <1> In ~
Ticks = 45297 <7272> <MZ.MainThreadHangMonitor> <5> Main Thread Blocked for 10.8446 seconds.
Ticks = 49422 <7272> <StandardFilterWrapper> <5> Not able to create video filter for standard filter: AE.ADBE Lumetri
Ticks = 49422 <7272> <StandardFilterWrapper> <5> Not able to create video filter for standard filter: AE.ADBE AESDRConform
Ticks = 49422 <7272> <StandardFilterWrapper> <5> Not able to create video filter for standard filter: AE.ADBE PPro ClipName
Ticks = 49422 <7272> <StandardFilterWrapper> <5> Not able to create video filter for standard filter: AE.ADBE PPro Timecode
Ticks = 49422 <7272> <StandardFilterWrapper> <5> Not able to create video filter for standard filter: AE.ADBE DigitalVideoLimiter
Ticks = 49641 <7272> <StandardFilterWrapper> <5> Not able to create video filter for standard filter: AE.ADBE Lumetri
Ticks = 49641 <7272> <StandardFilterWrapper> <5> Not able to create video filter for standard filter: AE.ADBE AESDRConform
Ticks = 49641 <7272> <StandardFilterWrapper> <5> Not able to create video filter for standard filter: AE.ADBE PPro ClipName
Ticks = 49641 <7272> <StandardFilterWrapper> <5> Not able to create video filter for standard filter: AE.ADBE PPro Timecode
Ticks = 49641 <7272> <StandardFilterWrapper> <5> Not able to create video filter for standard filter: AE.ADBE DigitalVideoLimiter
Ticks = 49875 <7272> <StandardFilterWrapper> <5> Not able to create video filter for standard filter: AE.ADBE Lumetri
Ticks = 49875 <7272> <StandardFilterWrapper> <5> Not able to create video filter for standard filter: AE.ADBE AESDRConform
Ticks = 49875 <7272> <StandardFilterWrapper> <5> Not able to create video filter for standard filter: AE.ADBE PPro ClipName
Ticks = 49875 <7272> <StandardFilterWrapper> <5> Not able to create video filter for standard filter: AE.ADBE PPro Timecode
Ticks = 49875 <7272> <StandardFilterWrapper> <5> Not able to create video filter for standard filter: AE.ADBE DigitalVideoLimiter
Ticks = 49875 <7272> <StandardFilterWrapper> <5> Not able to create video filter for standard filter: AE.ADBE PPro ClipName
Ticks = 49875 <7272> <StandardFilterWrapper> <5> Not able to create video filter for standard filter: AE.ADBE PPro Timecode
Ticks = 49875 <7272> <StandardFilterWrapper> <5> Not able to create video filter for standard filter: AE.ADBE DigitalVideoLimiter
Ticks = 49875 <7272> <StandardFilterWrapper> <5> Not able to create video filter for standard filter: AE.ADBE AESDRConform
Ticks = 50344 <7272> <StandardFilterWrapper> <5> Not able to create video filter for standard filter: AE.ADBE PPro ClipName
Ticks = 50344 <7272> <StandardFilterWrapper> <5> Not able to create video filter for standard filter: AE.ADBE PPro Timecode
Ticks = 50344 <7272> <StandardFilterWrapper> <5> Not able to create video filter for standard filter: AE.ADBE DigitalVideoLimiter
Ticks = 50344 <7272> <StandardFilterWrapper> <5> Not able to create video filter for standard filter: AE.ADBE AESDRConform
Ticks = 50344 <7272> <StandardFilterWrapper> <5> Not able to create video filter for standard filter: AE.ADBE PPro ClipName
Ticks = 50344 <7272> <StandardFilterWrapper> <5> Not able to create video filter for standard filter: AE.ADBE PPro Timecode
Ticks = 50344 <7272> <StandardFilterWrapper> <5> Not able to create video filter for standard filter: AE.ADBE DigitalVideoLimiter
Ticks = 50344 <7272> <StandardFilterWrapper> <5> Not able to create video filter for standard filter: AE.ADBE AESDRConform
Ticks = 50344 <7272> <StandardFilterWrapper> <5> Not able to create video filter for standard filter: AE.ADBE PPro ClipName
Ticks = 50344 <7272> <StandardFilterWrapper> <5> Not able to create video filter for standard filter: AE.ADBE PPro Timecode
Ticks = 50344 <7272> <StandardFilterWrapper> <5> Not able to create video filter for standard filter: AE.ADBE DigitalVideoLimiter
Ticks = 50344 <7272> <StandardFilterWrapper> <5> Not able to create video filter for standard filter: AE.ADBE AESDRConform
Ticks = 63797 <7272> <StandardFilterWrapper> <5> Not able to create video filter for standard filter: AE.ADBE PPro ClipName
Ticks = 63797 <7272> <StandardFilterWrapper> <5> Not able to create video filter for standard filter: AE.ADBE PPro Timecode
Ticks = 63797 <7272> <StandardFilterWrapper> <5> Not able to create video filter for standard filter: AE.ADBE DigitalVideoLimiter
Ticks = 63797 <7272> <StandardFilterWrapper> <5> Not able to create video filter for standard filter: AE.ADBE AESDRConform
Ticks = 64031 <7272> <StandardFilterWrapper> <5> Not able to create video filter for standard filter: AE.ADBE PPro ClipName
Ticks = 64031 <7272> <StandardFilterWrapper> <5> Not able to create video filter for standard filter: AE.ADBE PPro Timecode
Ticks = 64031 <7272> <StandardFilterWrapper> <5> Not able to create video filter for standard filter: AE.ADBE DigitalVideoLimiter
Ticks = 64031 <7272> <StandardFilterWrapper> <5> Not able to create video filter for standard filter: AE.ADBE AESDRConform
Ticks = 96797 <7272> <UIF.TimebarControlAppearance> <1> Draw() took 0.0649 milliseconds.
Ticks = 97000 <7272> <UIF.TimebarControlAppearance> <1> Draw() took 0.0481 milliseconds.
Ticks = 97016 <7272> <UIF.TimebarControlAppearance> <1> Draw() took 0.0461 milliseconds.
Ticks = 97031 <7272> <UIF.TimebarControlAppearance> <1> Draw() took 0.049 milliseconds.
Ticks = 97047 <7272> <UIF.TimebarControlAppearance> <1> Draw() took 0.061 milliseconds.
Ticks = 99031 <7272> <UIF.TimebarControlAppearance> <1> Draw() took 0.0591 milliseconds.
Ticks = 99031 <7272> <UIF.TimebarControlAppearance> <1> Draw() took 0.0461 milliseconds.
Ticks = 99047 <7272> <UIF.TimebarControlAppearance> <1> Draw() took 0.0448 milliseconds.
Ticks = 99063 <7272> <UIF.TimebarControlAppearance> <1> Draw() took 0.0427 milliseconds.
Ticks = 99078 <7272> <UIF.TimebarControlAppearance> <1> Draw() took 0.0516 milliseconds.
Ticks = 99266 <7272> <UIF.TimebarControlAppearance> <1> Draw() took 0.0467 milliseconds.
Ticks = 99281 <7272> <UIF.TimebarControlAppearance> <1> Draw() took 0.0521 milliseconds.
Ticks = 99297 <7272> <UIF.TimebarControlAppearance> <1> Draw() took 0.0627 milliseconds.
Ticks = 99297 <7272> <UIF.TimebarControlAppearance> <1> Draw() took 0.0634 milliseconds.
Ticks = 102453 <7272> <MZ::Utilities> <5> No. of cards read from C:\ProgramData\Adobe\Premiere Elements\CurrentDisplayDriver.txt is 1
Ticks = 102484 <7272> <VideoTrackHeaderViewCommon> <1> In ~
Ticks = 102500 <7272> <VideoTrackHeaderViewCommon> <1> In ~
Ticks = 102500 <7272> <VideoTrackHeaderViewCommon> <1> In ~
Ticks = 103109 <7272> <VulcanClientImpl> <4> All clients did not unregister at shutdown, messageClients: 0, notificationClients: 0, responseClients: 1, expression: "!sMessageSubscriptionClientsMap.empty() || !sNotificationSubscriptionClientsMap.empty() || !sResponseMap.empty()"

John T Smith

Community Expert

>can adobe email me

Adobe does not do support via email... try chat, and hope you get someone who knows Premiere Elements

Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

Billycar11Author

Inspiring

i see well that what i did initally and then they send me here and i gave them my email so i though i would get a follow up i guees ill do another chat.
also just saying i let the guy take over my pc i knew he wouldnet be able to fix it but i figured it would move the prossess along.

Billycar11Author

Inspiring

so can adobe email me about this my support ticket hasent been updated

i would like to help get this solved

gfmucci

Known Participant

What is the least expensive video card that will be compatible with the GPU spec of PE 2021?

________________________________________________________________________________________ Fuji HS50EXR, Samsung S9+. Nikon Coolpix P950. Just transitioned from PSE and PE 9 to 2021

Gaurav__Gupta

Community Manager

Can you please attach below things here:

1. Snapshot of Edit-> Preferences -> General tab from PRE

2. Premiere elements logs.txt file (Path: C:\Users\<Your machine username>\AppData\Roaming\Adobe\Premiere Elements\19.0\logs

Thanks, Gaurav

Billycar11Author

Inspiring

Hi Gaurav,

here is the photo of the info here it shows the 1070ti but i can make it show the UHD 630 if i take it out but in the log it looks like it sees both.

Log file created: 21/12/2020 18:59:13
---------------------------------------
Ticks = 16      <9364> <PreRegistation> <5> Putting Installed Locales sent to AMT with Order
Ticks = 16      <9364> <PreRegistation> <5> Installed Locale 0 en_US

Ticks = 16      <9364> <PreRegistation> <5> Calling AMTObtainProductLicense
Ticks = 63      <9364> <PreRegistation> <5>  AMTObtainProductLicense Success
Ticks = 78      <9364> <PreRegistation> <5>  Locale Returned from AMT : en_US
Ticks = 641      <9364> <FE.WinInit.LocPlugins> <0> The localized plugin path is registered as: C:\Program Files\Adobe\Adobe Premiere Elements 2021\Plug-ins\en_US\
Ticks = 3985      <9364> <HighBeam> <5> HLWManager::Initialize Notice Shown : True 
Ticks = 4031      <9364> <HighBeam> <5> Checking If Usage Logger is there
Ticks = 4031      <9364> <HighBeam> <5> HLW Initializaiton Sucessfull
Ticks = 4078      <9364> <DynamicLink> <5> Attempting to launch dynamiclinkmanager
Ticks = 4078      <9364> <DynamicLink> <5> C:\Program Files\Adobe\Adobe Premiere Elements 2021\dynamiclinkmanager.exe
Ticks = 4078      <9364> <DynamicLink> <5> Increase wait time to 2
Ticks = 4172      <9364> <Wasapi initialization> <5> Time =  0.0245153second
Ticks = 5594      <9364> <DS> <5> GPUSniffer launching with test mask 254
Ticks = 7422      <9364> <DS> <5> GPU Sniffer Output:
GPUSniffer testing 254
Initializing GPU Tech:
	Try CUDA: 1
	Try OpenCL: 1
	Try Metal: 1
	Try Vulkan: 1
	KernelLoadAction: 0
	UseOpenGLContext: 0000000000000000
	UseDeviceContext: 0000000000000000
	UseD3D11Context: 0000000000000000
CUDA system device count: 1
	Found CUDA device index: 0 Name: GeForce GTX 1070 Ti
	    No capability restrictions detected - adding device to list
OpenCL system device count: 2
	Found OpenCL device Name: GeForce GTX 1070 Ti supportsSSG: 0
	Skipping nVidia OpenCL device
	Found OpenCL device Name: Intel(R) UHD Graphics 630 supportsSSG: 0
	    No capability restrictions detected - adding device to list
Finished gpu initialization in 0 ms

--- OpenGL Info ---
Vendor: NVIDIA Corporation
Renderer: GeForce GTX 1070 Ti/PCIe/SSE2
OpenGL Version: 2.1.2 NVIDIA 460.79 27.21.14.6079
GLSL Version: 1.20 NVIDIA via Cg compiler
Monitors: 2
Monitor 0 properties -
   Size: (0, 0, 3840, 2160)
   Max texture size: 32768
   Supports non-power of two: 1
   Shaders 444: 1
   Shaders 422: 1
   Shaders 420: 1
Vendor: NVIDIA Corporation
Renderer: GeForce GTX 1070 Ti/PCIe/SSE2
OpenGL Version: 2.1.2 NVIDIA 460.79 27.21.14.6079
GLSL Version: 1.20 NVIDIA via Cg compiler
Monitors: 2
Monitor 1 properties -
   Size: (3840, 0, 1920, 1080)
   Max texture size: 32768
   Supports non-power of two: 1
   Shaders 444: 1
   Shaders 422: 1
   Shaders 420: 1


--- GPU Computation Info ---
Found 2 devices supporting GPU computation.
CUDA Device 0 - 
   Name: GeForce GTX 1070 Ti
   Vendor: NVIDIA
   Capability: 6.1
   Driver: 11.2
   Total Video Memory: 8192MB
OpenCL Device 1 - 
   Name: Intel(R) UHD Graphics 630
   Vendor: Intel
   Capability: 2.1
   Driver: 2.1
   Total Video Memory: 13040MB
Ticks = 7422      <9364> <DS> <5> GPU Sniffer result: 62
Ticks = 8344      <9364> <MZ::Utilities> <5> No. of cards read from C:\ProgramData\Adobe\Premiere Elements\CurrentRendererInfo.txt is 1
Ticks = 8344      <9364> <MZ::Utilities> <5> No. of cards read from C:\ProgramData\Adobe\Premiere Elements\CurrentDisplayDriver.txt is 1
Ticks = 8344      <9364> <MZ::Utilities> <5> No. of cards read from C:\ProgramData\Adobe\Premiere Elements\19.0\Online\HW Acc Render\All_Lang\HW\Files\denylisted_cards.txt is 4
Ticks = 8344      <9364> <MZ::Utilities> <5> No. of cards read from C:\ProgramData\Adobe\Premiere Elements\19.0\Online\HW Acc Render\All_Lang\HW\Files\allowlisted_cards.txt is 27
Ticks = 8344      <9364> <MZ::Utilities> <5> Card added to AllCards: NVIDIA GeForce GTX 1070 Ti#27.21.14.6079
Ticks = 8344      <9364> <MZ::Utilities> <5> Card added to AllCards: Intel(R) UHD Graphics 630#27.20.100.8681
Ticks = 8360      <9364> <MZ::Utilities> <5> Version Matched = GeForce GTX 1070 Ti To NVIDIA GeForce GTX 1070 Ti
Ticks = 8360      <9364> <MZ::Utilities> <5> Found a device that is Allowlisted = GeForce GTX 1070 Ti
Ticks = 8360      <9364> <MZ::Utilities> <5> Found a device that is in Allowlist and not in Denylist = NVIDIA#GeForce GTX 1070 Ti#27.21.14.6079
Ticks = 8360      <9364> <AcceleratedRenderComposite> <5> Enabled: Mercury Playback Engine GPU Acceleration (CUDA)
Ticks = 8735      <9364> <VideoTrackHeaderViewCommon> <1> In Constructor inTrackView = 0000000042060C50
Ticks = 8735      <9364> <VideoTrackHeaderViewCommon> <1> In Constructor inTrackView = 0000000042060890
Ticks = 8735      <9364> <VideoTrackHeaderViewCommon> <1> In Constructor inTrackView = 0000000042060110
Ticks = 10125      <9364> <UIF.TimebarControlAppearance> <1> Draw() took 0.0665 milliseconds.
Ticks = 10750      <9364> <UIF.TimebarControlAppearance> <1> Draw() took 0.0485 milliseconds.
Ticks = 10766      <9364> <UIF.TimebarControlAppearance> <1> Draw() took 0.0513 milliseconds.
Ticks = 10781      <9364> <UIF.TimebarControlAppearance> <1> Draw() took 0.0526 milliseconds.
Ticks = 10797      <9364> <UIF.TimebarControlAppearance> <1> Draw() took 0.0361 milliseconds.
Ticks = 10813      <9364> <UIF.TimebarControlAppearance> <1> Draw() took 0.0341 milliseconds.
Ticks = 10813      <9364> <UIF.TimebarControlAppearance> <1> Draw() took 0.0329 milliseconds.
Ticks = 10828      <9364> <UIF.TimebarControlAppearance> <1> Draw() took 0.0358 milliseconds.
Ticks = 10844      <9364> <UIF.TimebarControlAppearance> <1> Draw() took 0.0313 milliseconds.
Ticks = 10860      <9364> <UIF.TimebarControlAppearance> <1> Draw() took 0.0375 milliseconds.
Ticks = 10860      <9364> <UIF.TimebarControlAppearance> <1> Draw() took 0.0276 milliseconds.
Ticks = 10875      <9364> <UIF.TimebarControlAppearance> <1> Draw() took 0.0309 milliseconds.
Ticks = 28125      <9364> <MZ.MainThreadHangMonitor> <5> Main Thread Blocked for 10.6652 seconds.
Ticks = 30188      <9364> <StandardFilterWrapper> <5> Not able to create video filter for standard filter: AE.ADBE Lumetri
Ticks = 30188      <9364> <StandardFilterWrapper> <5> Not able to create video filter for standard filter: AE.ADBE AESDRConform
Ticks = 30188      <9364> <StandardFilterWrapper> <5> Not able to create video filter for standard filter: AE.ADBE PPro ClipName
Ticks = 30188      <9364> <StandardFilterWrapper> <5> Not able to create video filter for standard filter: AE.ADBE PPro Timecode
Ticks = 30188      <9364> <StandardFilterWrapper> <5> Not able to create video filter for standard filter: AE.ADBE DigitalVideoLimiter
Ticks = 30422      <9364> <StandardFilterWrapper> <5> Not able to create video filter for standard filter: AE.ADBE Lumetri
Ticks = 30422      <9364> <StandardFilterWrapper> <5> Not able to create video filter for standard filter: AE.ADBE AESDRConform
Ticks = 30422      <9364> <StandardFilterWrapper> <5> Not able to create video filter for standard filter: AE.ADBE PPro ClipName
Ticks = 30422      <9364> <StandardFilterWrapper> <5> Not able to create video filter for standard filter: AE.ADBE PPro Timecode
Ticks = 30422      <9364> <StandardFilterWrapper> <5> Not able to create video filter for standard filter: AE.ADBE DigitalVideoLimiter
Ticks = 30656      <9364> <StandardFilterWrapper> <5> Not able to create video filter for standard filter: AE.ADBE Lumetri
Ticks = 30656      <9364> <StandardFilterWrapper> <5> Not able to create video filter for standard filter: AE.ADBE AESDRConform
Ticks = 30656      <9364> <StandardFilterWrapper> <5> Not able to create video filter for standard filter: AE.ADBE PPro ClipName
Ticks = 30656      <9364> <StandardFilterWrapper> <5> Not able to create video filter for standard filter: AE.ADBE PPro Timecode
Ticks = 30656      <9364> <StandardFilterWrapper> <5> Not able to create video filter for standard filter: AE.ADBE DigitalVideoLimiter
Ticks = 30656      <9364> <StandardFilterWrapper> <5> Not able to create video filter for standard filter: AE.ADBE PPro ClipName
Ticks = 30656      <9364> <StandardFilterWrapper> <5> Not able to create video filter for standard filter: AE.ADBE PPro Timecode
Ticks = 30656      <9364> <StandardFilterWrapper> <5> Not able to create video filter for standard filter: AE.ADBE DigitalVideoLimiter
Ticks = 30656      <9364> <StandardFilterWrapper> <5> Not able to create video filter for standard filter: AE.ADBE AESDRConform
Ticks = 31203      <9364> <StandardFilterWrapper> <5> Not able to create video filter for standard filter: AE.ADBE PPro ClipName
Ticks = 31203      <9364> <StandardFilterWrapper> <5> Not able to create video filter for standard filter: AE.ADBE PPro Timecode
Ticks = 31203      <9364> <StandardFilterWrapper> <5> Not able to create video filter for standard filter: AE.ADBE DigitalVideoLimiter
Ticks = 31203      <9364> <StandardFilterWrapper> <5> Not able to create video filter for standard filter: AE.ADBE AESDRConform
Ticks = 31203      <9364> <StandardFilterWrapper> <5> Not able to create video filter for standard filter: AE.ADBE PPro ClipName
Ticks = 31203      <9364> <StandardFilterWrapper> <5> Not able to create video filter for standard filter: AE.ADBE PPro Timecode
Ticks = 31203      <9364> <StandardFilterWrapper> <5> Not able to create video filter for standard filter: AE.ADBE DigitalVideoLimiter
Ticks = 31203      <9364> <StandardFilterWrapper> <5> Not able to create video filter for standard filter: AE.ADBE AESDRConform
Ticks = 31203      <9364> <StandardFilterWrapper> <5> Not able to create video filter for standard filter: AE.ADBE PPro ClipName
Ticks = 31203      <9364> <StandardFilterWrapper> <5> Not able to create video filter for standard filter: AE.ADBE PPro Timecode
Ticks = 31203      <9364> <StandardFilterWrapper> <5> Not able to create video filter for standard filter: AE.ADBE DigitalVideoLimiter
Ticks = 31203      <9364> <StandardFilterWrapper> <5> Not able to create video filter for standard filter: AE.ADBE AESDRConform
Ticks = 40906      <9364> <UIF.TimebarControlAppearance> <1> Draw() took 0.0256 milliseconds.
Ticks = 41047      <9364> <UIF.TimebarControlAppearance> <1> Draw() took 0.029 milliseconds.
Ticks = 41047      <9364> <UIF.TimebarControlAppearance> <1> Draw() took 0.0255 milliseconds.
Ticks = 41063      <9364> <UIF.TimebarControlAppearance> <1> Draw() took 0.0364 milliseconds.
Ticks = 41078      <9364> <UIF.TimebarControlAppearance> <1> Draw() took 0.0315 milliseconds.
Ticks = 41094      <9364> <UIF.TimebarControlAppearance> <1> Draw() took 0.0271 milliseconds.
Ticks = 41094      <9364> <UIF.TimebarControlAppearance> <1> Draw() took 0.036 milliseconds.
Ticks = 41110      <9364> <UIF.TimebarControlAppearance> <1> Draw() took 0.0385 milliseconds.
Ticks = 41125      <9364> <UIF.TimebarControlAppearance> <1> Draw() took 0.0367 milliseconds.
Ticks = 41141      <9364> <UIF.TimebarControlAppearance> <1> Draw() took 0.0358 milliseconds.
Ticks = 41141      <9364> <UIF.TimebarControlAppearance> <1> Draw() took 0.0273 milliseconds.
Ticks = 107938      <9364> <UIF.TimebarControlAppearance> <1> Draw() took 0.0434 milliseconds.
Ticks = 108141      <9364> <UIF.TimebarControlAppearance> <1> Draw() took 0.0282 milliseconds.
Ticks = 108141      <9364> <UIF.TimebarControlAppearance> <1> Draw() took 0.0325 milliseconds.
Ticks = 115750      <9364> <UIF.TimebarControlAppearance> <1> Draw() took 0.0385 milliseconds.
Ticks = 115766      <9364> <UIF.TimebarControlAppearance> <1> Draw() took 0.0304 milliseconds.
Ticks = 115781      <9364> <UIF.TimebarControlAppearance> <1> Draw() took 0.0296 milliseconds.
Ticks = 115781      <9364> <UIF.TimebarControlAppearance> <1> Draw() took 0.0316 milliseconds.
Ticks = 115797      <9364> <UIF.TimebarControlAppearance> <1> Draw() took 0.0307 milliseconds.
Ticks = 115813      <9364> <UIF.TimebarControlAppearance> <1> Draw() took 0.039 milliseconds.
Ticks = 115828      <9364> <UIF.TimebarControlAppearance> <1> Draw() took 0.0328 milliseconds.
Ticks = 115844      <9364> <UIF.TimebarControlAppearance> <1> Draw() took 0.0369 milliseconds.
Ticks = 116000      <9364> <UIF.TimebarControlAppearance> <1> Draw() took 0.0469 milliseconds.
Ticks = 116016      <9364> <UIF.TimebarControlAppearance> <1> Draw() took 0.039 milliseconds.
Ticks = 116031      <9364> <UIF.TimebarControlAppearance> <1> Draw() took 0.0496 milliseconds.
Ticks = 116047      <9364> <UIF.TimebarControlAppearance> <1> Draw() took 0.0544 milliseconds.
Ticks = 116047      <9364> <UIF.TimebarControlAppearance> <1> Draw() took 0.0493 milliseconds.
Ticks = 116078      <9364> <UIF.TimebarControlAppearance> <1> Draw() took 0.0612 milliseconds.
Ticks = 116078      <9364> <UIF.TimebarControlAppearance> <1> Draw() took 0.0496 milliseconds.
Ticks = 116094      <9364> <UIF.TimebarControlAppearance> <1> Draw() took 0.0509 milliseconds.
Ticks = 116110      <9364> <UIF.TimebarControlAppearance> <1> Draw() took 0.0504 milliseconds.

Thanks,

Billy

Gaurav__Gupta

Community Manager

I hope your issue resolved after deleting the Online folder from the path: C:\ProgramData\Adobe\Premiere Elements\19

I guess there was some issue on your machine in updating the content from server.

Thanks, Gaurav

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