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Premiere Elements won't work or is painfully slow.

New Here ,
Jan 21, 2019

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Premiere Elements 2019 won't work. If I click on an action. I get the spinning wheel for 4 or 5 minutes until it stops and I can do another action, then I have to wait another few minutes to do another action... I have a fairly new Apple computer with lots of space on it. I got the Mac version of Elements but it doesn't seem to be compatible.

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Premiere Elements won't work or is painfully slow.

New Here ,
Jan 21, 2019

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Premiere Elements 2019 won't work. If I click on an action. I get the spinning wheel for 4 or 5 minutes until it stops and I can do another action, then I have to wait another few minutes to do another action... I have a fairly new Apple computer with lots of space on it. I got the Mac version of Elements but it doesn't seem to be compatible.

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Jan 21, 2019 0
Adobe Community Professional ,
Jan 22, 2019

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Version 2019, being the current version, qualifies for online chat technical support.  Far better than guessing here, initiate a chat with them at Contact Customer Care 

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Jan 22, 2019 0
shivangg LATEST
Adobe Employee ,
Jan 31, 2019

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Hi,

Sorry for your issue.

  • Which version of Premiere Elements are you using?
  • Please share the system specifications as well(OS, RAM, GPU, Processor etc)
  • I would recommend to clean media cache once and then check the issue.
  • Also, try restoring the preferences.

Preference file locations for Photoshop Elements and Premiere Elements

Let us know if it helps.

Thanks,

Shivangi

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Jan 31, 2019 0