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Problem importing an audio file.

New Here ,
Jul 04, 2017

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I'm running Windows 10 and recently upgraded to Elements 15. I'm trying to make a movie using footage filmed on my iPhone 6, together with an audio file that I also recorded on my phone using the voice memo app.

I've downloaded the voice memo (twice) from iCloud drive and then tried to drag and drop the file into Premiere Elements. I get an error message saying "The importer reported a generic error.". The file is an ".m4a" file. I used to do exactly the same thing in Elements 12 without problems.

What am I doing wrong this time?

Thanks,

Natalie

Adobe Community Professional
Correct answer by Steve Grisetti | Adobe Community Professional

Can you convert that M4A into an MP3?

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Problem importing an audio file.

New Here ,
Jul 04, 2017

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I'm running Windows 10 and recently upgraded to Elements 15. I'm trying to make a movie using footage filmed on my iPhone 6, together with an audio file that I also recorded on my phone using the voice memo app.

I've downloaded the voice memo (twice) from iCloud drive and then tried to drag and drop the file into Premiere Elements. I get an error message saying "The importer reported a generic error.". The file is an ".m4a" file. I used to do exactly the same thing in Elements 12 without problems.

What am I doing wrong this time?

Thanks,

Natalie

Adobe Community Professional
Correct answer by Steve Grisetti | Adobe Community Professional

Can you convert that M4A into an MP3?

Views

818

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Jul 04, 2017 0
Adobe Community Professional ,
Jul 04, 2017

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Can you convert that M4A into an MP3?

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Jul 04, 2017 0
New Here ,
Jul 04, 2017

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How would I go about doing that? I've not been doing videos for long!

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Jul 04, 2017 0
New Here ,
Jul 04, 2017

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Worked it out - and yes, that works fine - thanks so much!

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Jul 04, 2017 0
Adobe Community Professional ,
Jul 04, 2017

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Wouldn't wav be better, Steve?

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Jul 04, 2017 0
Adobe Community Professional ,
Jul 05, 2017

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Definitely.

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Jul 05, 2017 0