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A
Anonymous
December 29, 2013
Question

"The importer reported a generic error" for .mov files

  • December 29, 2013
  • 3 replies
  • 19477 views

I am getting the message "The importer reported a generic error" whenever I try to add .mov media files to my project. I am using Premiere Elements 12 on Windows 8. The .mov files generated from my iPhone seem to import properly but the .mov files from my camera are not working. I have installed the latest version of Quicktime (7 I believe). Not sure where to find more information on the specs of the file if required. Please advise. Thank you.

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3 replies

G
GoldenBoyNY8668844
Participant
November 1, 2014

Found a quick solution to this:

"The importer reported a generic error"

I just experienced the same issue; opened my project and an entire folder was missing. Tried relinking and nothing. Tried deleting all files and re-importing and nothing.

So then I thought of an old trick I learned from Apple based applications; DELETE THE "PLIST" FILE!!!

STEPS:

  1. Quit any Adobe application
  2. Go to your Mac's Library folder
  3. Go into Preferences
  4. Find the PLIST file that belongs to the software your having issues with, in this case, find file named: com.adobe.headlights.apip.plist
  5. Delete this file and Empty trash.
  6. Reopen Premiere and re-import your media.

This worked for me in no time. And I hope that it works for anyone experiencing this issue.


Thanks!

Golden Boy.

A
A_T__Romano
Inspiring
November 1, 2014

GoldenBoyNY

Although your intent is to be helpful and share, I would point out to you in this instance the background is

Premiere Elements 12

on

Windows 8 64 bit

From what I see of your post which you are distributing around the Adobe Premiere Elements Forum today, you are working from some version

of Premiere Pro on Mac.

Problems with the same symptoms can (often do) have different causes even when the version and operating system are relevant.

ATR

A
A_T__Romano
Inspiring
December 29, 2013

Jessie.ox

The properties of your .mov from the camera are essential information to this problem solving.

But, as a point for comparison, what iPhone is the source of the video that are not a problem in Premiere Elements 12 on Windows 8 64 bit?

Although a video audio properties read out would be great http://sourceforge.net/projects/mediainfo/, we might be able to get the basic information needed here by knowing brand/model/settings for the camera being used. If you do use MediaInfo, just take care in making your choices during download and installation to avoid bloatware.

Looking forward to further details.

Thanks.

ATR

A
Anonymous
December 29, 2013

Hi Bill/A.T.

Thanks for the quick reply.

  1. Kodak Easyshare C913
  2. Link to the product specs: http://reviews.cnet.com/digital-cameras/kodak-easyshare-c913-purple/4507-6501_7-33342086.html
  3. I didn’t adjust any frame sizes when I used the camera.
  4. The iPhone 4s is what I have been using which works fine.
  5. Here is a screenshot of the MediaInfo results for the file that doesn't work:

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
December 29, 2013

MJPEG http://forums.adobe.com/thread/730396

the_wine_snob
the_wine_snob
Inspiring
December 29, 2013

Welcome to the forum.

  1. What is the make and model of the camera, which is producing those problematic MOV files?
  2. What is the CODEC in those MOV files?
  3. If your camera allows you to shoot various Frame Sizes, etc., what did you choose?

Good luck, and let us know a bit more please.

Hunt

G
Gaelnavore
Participant
March 4, 2014

I'm also getting this error, but it's when I try to add any image of any kind: .jpg,  psd, .tif, .raw. I've tried adding codecs and resized the iage down to 750x 750 and I'm still unsucessful. Any ideas on what else to try?

A
A_T__Romano
Inspiring
March 4, 2014

Gaelnavore

What version of Premiere Elements are you using and on what computer operating system is it running?

Color profiles (such as CMYK) for still imports are not supported by Premiere Elements

RAW images - Camera Raw needs to be installed. And, Camera Raw version needs to support camera, and Photoshop Elements and Premiere Elements needs to support the version of Camera Raw being used.

Please supply more details and we will try to troubleshoot this.

Thanks.

ATR

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