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margarets87102378
Participant
June 17, 2018
Question

Why can't I see the preview/video in Elements 2018?

  • June 17, 2018
  • 1 reply
  • 899 views

Hi. I am running a Surface Pro tablet with Windows 10 and Premiere Elements 2018. I have started to make a "movie" - just a slideshow with music and I can't see the preview. Therefore, I can't do any editing. I just have the info screen above my timeline - in both the Quick and Expert layouts. I have been researching this for weeks and can't find out how to see what I'm doing. I read about problems with graphics cards (NVIDIA) but my tablet has a Display Link USB Device as the graphics card. Could this be the problem? I'm at a total loss and need to make this movie for a memorial in 5 days!!!! Please help... (Btw, I have no other issues playing any video etc.)

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1 reply

S
Steve Grisetti
Legend
June 17, 2018

Do make sure that you have the latest graphics driver from the graphics card's web site. Don't trust Windows to install it.

If that doesn't fix it, give us more information.

What model of camcorder is your video coming from and what is the video's format and resolution?

If your video is an MOV file, have you ensured you've installed Quicktime?

QuickTime 7.6 for Windows

M
margarets87102378Author
Participant
June 17, 2018

Steve,

I guess I wasn't too clear...I just added photos to the timeline and some music. I am basically just making a slideshow with music. Very straightforward. BUT, I can't see what I've done. The pictures are all in the timeline but in the huge space above, I have the Adobe "help" screen - I can't see what I'm doing! I am going to try to update the graphics driver but I'm not hopeful...

B
Community Expert
Bill SpragueCommunity Expert
Community Expert
June 17, 2018

In the Preferences > General section there is a check block for Hardware Acceleration.   Whatever it is on your surface, try changing it.

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