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3

Can’t export

Explorer ,
Oct 15, 2025 Oct 15, 2025

I'm trying to export a 30 min video and the app gets stuck at 2%. 1.7GB file... I've tried all different settings and everything gets stuck at 2%. iPhone 16Pro tons of gigs space available. help?

Regards, Tom Adams, Director/owner Reelife Documentary Productions
Bug Unresolved
TOPICS
Editing , Error or problem , Export
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7 Comments
Adobe Employee ,
Oct 16, 2025 Oct 16, 2025

Thanks for reaching out — sorry to hear you're running into issues with export!

Quick question: do you happen to have any speed adjustments applied to your video? We’re aware of a bug that can affect export when speed is set to a high value, typically above 20x. If that’s the case, try lowering the speed to something like 5x and see if that helps.

Also, it would be super helpful to know more about your sequence — things like the number of clips, effects used, and any other details you can share. We’re actively working to resolve this issue.

Thanks again, and we’ll do our best to get you unstuck!

Peter
Premiere engineering team
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Explorer ,
Oct 22, 2025 Oct 22, 2025

Yes I had a high speed video in it so I deleted it and tried again. still unable to export

 

there's probably 40 clips. no effects. 1 title. 

Regards, Tom Adams, Director/owner Reelife Documentary Productions
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Adobe Employee ,
Oct 22, 2025 Oct 22, 2025

@Reelife_Folktography We believe we've resolved the issue that was causing export to hang, and a fix is included in the latest release version 25.5.3, now available on the App Store. Please try updating the app and let us know if you continue to experience any issues.

Thanks again for sharing your experience — it really helped us track this down. We appreciate your patience, and we’d love to hear how things go after the update!

Peter
Premiere engineering team
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Explorer ,
Oct 23, 2025 Oct 23, 2025

Unfortunately that didn't work for me. still not exporting.

IMG_9760.png

IMG_9761.png

Not sure if app auto updated

 

 

Regards, Tom Adams, Director/owner Reelife Documentary Productions
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Community Expert ,
Oct 23, 2025 Oct 23, 2025

@Reelife_Folktography,

 

I see 25.5.2 (2) in your screenshot. I just updated through the app store, and I see 25.5.3 (2).

 

I don't see an update check in the app.

 

Stan

 

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Explorer ,
Oct 23, 2025 Oct 23, 2025

Ok updated to 25.5.3(2) 

still can't export. 30min sequence. No clips speed changed. some music added. About 40 clips. 

Tried all different settings still stuck at 2%

Regards, Tom Adams, Director/owner Reelife Documentary Productions
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Adobe Employee ,
Oct 23, 2025 Oct 23, 2025
LATEST

@Reelife_Folktography  Sorry to hear 25.5.3 did not resolve this issue. I jusy sent you a DM. When you get the opportunity, please follow up with me there. Thanks!

Peter
Premiere engineering team
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