Premiere Mobile

Dear Adobe Pr Team, a friend of mine is having issues downloading Pr Mobile on his Android phone.Also when he's trying to raise a ticket on the phone it says he can't since he's not a paid customer.He's using Samsung S24 phone with Android17 version. Please check attachments.

When adding GIF’S to overlay on top of my videos, the app adds a black background to the GIF’S. When using the ‘remove background’ option, the feature does a terrible job at removing the background the app created.Adobe Premiere Rush never had this issue, it would seamlessly display the GIF over the videos without adding a background. I’ve tried multiple export settings in procreate, the app in which I make the GIF’S, but that doesn’t matter, because the same process I used in Premiere Rush should be consistent with Premiere Pro. 

When I import time lapse from procreate the colours are altered. They look the same when viewing images side by side outside of procreate but immediately change when importing. Same colour mode in procreate. No way to change colour settings in premiere.  Tried cycling through the colour settings in procreate, no change. It seems to be a glitch on import.

Hi everyone,I'm creating a new report in English with a clearer and more complete description of the issue, as my previous report was written in French and was missing some important technical details. Hopefully, this will also make it easier for other users experiencing the same problem to find this discussion.The issueWe're experiencing a persistent problem with the integration between Premiere Mobile and Premiere Pro Desktop.The "File > Import Premiere Mobile Project" option is completely greyed out and cannot be selected.This feature had been working correctly for several months, but suddenly stopped working around late September 2026, without any obvious changes to our setup.Projects are still successfully uploaded from Premiere Mobile to Creative Cloud. We can see and download both the projects and their associated media through the Creative Cloud website.However, in Premiere Pro Desktop, the import option itself is disabled. We cannot even open the window to browse or select

Text layout panel is gone.  I see that there’s an update and everything changed, but now there is no way to change how the text wraps. I see in the directions/new features documentation that the panel is supposed to be there, but it’s not. Yes there’s a bunch of new stuff, but now all you can do is align the text to the left right or Center. You not you cannot change the text width. Also, if you click on a caption, it automatically reformats it to a default wrap.  This problem started recently, before the panel disappeared.  It means i perpetually was having to redo the formatting, which now you can no longer do because the panel is gone. I would much rather be able to format my text than have two font style panels that do almost the exact same thing. Being able to format your text is so much more important than all the new bells and whistles. ipad Pro ios 26.7.2premiere 26.23.0

There is so much nonsense, after editing the video, if you export it, then the automatic video quality and color work is down or lost, it is not solved but do something, this is a big problem for renovation...

Automatic blurred backgrounds have stopped appearing in all 9:16 projects on my iPad, including new projects. There is no Background tool and no available update

Luego de la actualización de ios 27. En el iphone 14 pro max la exportación llega sólo al 30%. Indica un error pero no detalla el problema. Intenté modificar la configuración de exportación pero en cualquier caso falla. 

Files used : MPEG - 4 movie ( clips not longer than one minute )Size  - 720 x 576 50fpsIn my project, I went to unlink the audio from some clips event layed over other clips. I think nothing too complicated for this program… The program seem to be running to same issue over and over again ( app is running on latest update, iPad is running on latest update )  Still Im getting the same : Something went wrong while exporting, please try again. Any help would be appreciated because “something went wrong” doesnt really specify the problem it has… I can’t even attach screen recording here… please reach out to me via email. Im clueless and desperate to finish this project using Premiere. 

When I’m editing and trimming clips on the timeline and then try to play them back, the program starts lagging and becomes unresponsive. This happens constantly, and it’s a nightmare.

La fonction « Importer le projet Premiere Mobile » devient grisée après un premier transfert réussi. La fonctionnalité fonctionnait très bien jusqu'à présent, mais n'est plus fonctionnelle depuis quelques semaines. Le projet envoyé depuis Première mobile est bien visible sur le Cloud, mais il ne semble plus exister de connexion pour cette fonctionnalité entre Première bureau et le coud. J'ai essayé plusieurs versions différentes de Première, y compris Beta : même problème.