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keithl72430567
Participant
March 4, 2023

There was an error - please reload the panel or restart the app

  • March 4, 2023
  • 22 replies
  • 2605 views

SyntaxError: unexpected token n in JSON at position 25

Live text transcription while I was scrubbing just crashed and showed me this

 

 

 

 

22 replies

Nick Lear
Inspiring
July 31, 2023

this is still here in beta 24.0.0.14

Alexander_DVA
Adobe Employee
Adobe Employee
July 31, 2023

@ruthw86686381 can you confirm which version of the Premiere Pro beta you are getting this error in? (in the top bar go to "Help" - "About Premiere Pro". 
The fix should be available in the current beta version.
Your default browser should not have any impact on the error you are seeing.

ruthw86686381
Participant
July 31, 2023

I am getting this error despite the fixes mentioned below. I have restarted several times and re-installed Premiere. At the same time, I'm unable to load the online creative cloud on Chrome, although I can on Edge. (Is it possible that I have Chrome set as a default browser for transcription connection somewhere?) I don't think my project is particularly large. 

 

Nick Lear
Inspiring
June 20, 2023

I'm glad I have the deepest reach for irregularities!! I do push Premiere quite hard it has to be said.

Alexander_DVA
Adobe Employee
Adobe Employee
June 20, 2023

@Nick Lear thank you again for looking at this in the latest build! Using your updated error report we were able to find a follow up issue that could still be reached. Tommorrows build will have that adressed too!

 

Best regards,

 Alexander

Nick Lear
Inspiring
June 20, 2023

I'm still getting this in beta 23.6.0.27

 



 

Stan Jones
Community Expert
Community Expert
June 15, 2023

Thanks @Alexander_DVA.

 

Very helpful info.

 

Stan

 

Alexander_DVA
Adobe Employee
Adobe Employee
June 15, 2023

Hi Stan,

 

the error message regarding reading "words" is also already fixed in the current beta. So these are 3 different issues (JSON error, words, length). The words/length related errors should in theory only affect either very large projects or very slow systems, as these are timing related.

Best regards,
 Alexander

Stan Jones
Community Expert
Community Expert
June 15, 2023

@Alexander_DVA,

 

Thanks for pointing out these are not the same errors. I  have not gotten any of these, so can't test.

 

Is this report one that is being addressed? It is "reading words" but otherwise the same as Nick's?

https://community.adobe.com/t5/premiere-pro-bugs/text-panel-error-reloading-and-restarting-ineffective/idi-p/13849572

 

Stan

 

Alexander_DVA
Adobe Employee
Adobe Employee
June 14, 2023

Hi Nick, 

thank you for your report and the detailed information - from your screenshot it looks like a slightly different issue than that of the original post - the team added a fix a few seconds ago and you can try it out starting with tomorrows beta build!

 

Best regards,

 Alexander