Create Transcript unable to connect to server

[goldbergjeffrey]

I'm trying to create a transcript in Premiere Pro and even though I'm authenticated to CC, the dialogue box says it can't connect (see the information icon).  Here's a screenshot:

I'm running this release of Premiere Pro 

Thanks for any assistance you may be able to provide.

[nishu_kush]

Hi goldbergjeffrey,

That's something new. Have you tried signing out from the Creative Cloud desktop app and signing back in?

Let us know if it helps.

Thanks,

Nishu

[goldbergjeffrey]

Yes, I logged out and back in and the problem persisted. I've read some articles about removing host file information and such but I'm struggling to find them on my mac.

[goldbergjeffrey]

I had no entries in my host file. I've restarted my system. Still not able to transcribe 😞

[goldbergjeffrey]

Same issue if I try in premiere Pro beta:

[goldbergjeffrey]

Attaching log file.

[goldbergjeffrey]

Bump. I contacted Adobe customer support and they've asked me to attempt to bump this issue up. Please help. 

[nishu_kush]

Hi goldbergjeffrey,

Sorry for the delay. Could you try connecting to a different network and see if that helps. You could connect your computer to your phone's hotspot to test.

Let us know how it goes.

Thanks,

Nishu

[Jeffrey_Goldberg]

Still an issue. I've removed VPN, reinstalled Premiere Pro, and I'm testing with just an audio file.

Still not working.

[alexander-riss]

Hi Jeffrey,

thank you for reporting this issue. Transcriptions are a preview-feature and not yet open to all Premiere Pro users (15.1, 15.2) - only the most recent Premiere Pro beta build is open to everybody.

From your screenshot it looks like your beta-build does not match the minimum required version.

Best regards,

 Alexander

[Sam Jae]

This issue is still around. Tried all sorts and this is not the beta version at v15.0. 

Amazing until today for whatever reason with no evident fix or reason.

[Luis F O5E71]

Hi!

Was this issue somehow solved? I'm facing the same problem.

[Nicholas5CE7]

Not sure if this was a fluke or not but somehow this worked for me. After I kept getting the error I just hit the create caption track button. Nothing happened but when I went back to the caption tab it let me connect.

[defaultnmhiv7rap9tv]

I can't figure out how to fix this issue. This feature was saving me hours of work, and now suddenly I am having the same problem. 😞 

[Alexander Riss]

Are you also on Premiere Pro 15.4? 

[defaultnmhiv7rap9tv]

Actually, I found out that my Premier Pro was not updating. This is what was causing the issue. I followed another post to fix the updating issue, and that fixed the problem for me. Thank you!

[Amit FOr Real]

My premiere pro is on latest ver. but I'm facing this same problem. Can you tell me what exactly you did to resolve this issue?