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Create Transcript unable to connect to server

New Here ,
Apr 27, 2021 Apr 27, 2021

I'm trying to create a transcript in Premiere Pro and even though I'm authenticated to CC, the dialogue box says it can't connect (see the information icon).  Here's a screenshot:

goldbergjeffrey_0-1619558703739.png

I'm running this release of Premiere Pro 

 

goldbergjeffrey_1-1619558745962.png

Thanks for any assistance you may be able to provide.

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Adobe Employee ,
Apr 27, 2021 Apr 27, 2021

Hi goldbergjeffrey,

 

That's something new. Have you tried signing out from the Creative Cloud desktop app and signing back in?

Let us know if it helps.

 

Thanks,

Nishu

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New Here ,
Apr 28, 2021 Apr 28, 2021

Yes, I logged out and back in and the problem persisted. I've read some articles about removing host file information and such but I'm struggling to find them on my mac.

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New Here ,
Apr 28, 2021 Apr 28, 2021

I had no entries in my host file. I've restarted my system. Still not able to transcribe 😞

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New Here ,
Apr 28, 2021 Apr 28, 2021

Same issue if I try in premiere Pro beta:

 

goldbergjeffrey_0-1619612462055.png

 

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New Here ,
Apr 28, 2021 Apr 28, 2021

Attaching log file.

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New Here ,
Apr 29, 2021 Apr 29, 2021

Bump. I contacted Adobe customer support and they've asked me to attempt to bump this issue up. Please help. 

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Adobe Employee ,
Apr 30, 2021 Apr 30, 2021

Hi goldbergjeffrey,

 

Sorry for the delay. Could you try connecting to a different network and see if that helps. You could connect your computer to your phone's hotspot to test.

Let us know how it goes.

 

Thanks,

Nishu

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Community Beginner ,
May 01, 2021 May 01, 2021

Still an issue. I've removed VPN, reinstalled Premiere Pro, and I'm testing with just an audio file.

Still not working.

Jeffrey_Goldberg_0-1619889117921.png

 

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Adobe Employee ,
Jul 08, 2021 Jul 08, 2021

Hi Jeffrey,

 

thank you for reporting this issue. Transcriptions are a preview-feature and not yet open to all Premiere Pro users (15.1, 15.2) - only the most recent Premiere Pro beta build is open to everybody.

From your screenshot it looks like your beta-build does not match the minimum required version.

 

Best regards,

 Alexander

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Explorer ,
Jul 27, 2021 Jul 27, 2021

This issue is still around. Tried all sorts and this is not the beta version at v15.0. 

Amazing until today for whatever reason with no evident fix or reason.

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Community Beginner ,
Jul 07, 2021 Jul 07, 2021

Hi!

 

Was this issue somehow solved? I'm facing the same problem.

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New Here ,
Jul 21, 2021 Jul 21, 2021

Not sure if this was a fluke or not but somehow this worked for me. After I kept getting the error I just hit the create caption track button. Nothing happened but when I went back to the caption tab it let me connect.

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Community Beginner ,
Aug 04, 2021 Aug 04, 2021

I can't figure out how to fix this issue. This feature was saving me hours of work, and now suddenly I am having the same problem. 😞 

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Adobe Employee ,
Aug 04, 2021 Aug 04, 2021

Are you also on Premiere Pro 15.4? 

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Community Beginner ,
Aug 04, 2021 Aug 04, 2021

Actually, I found out that my Premier Pro was not updating. This is what was causing the issue. I followed another post to fix the updating issue, and that fixed the problem for me. Thank you!

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New Here ,
Nov 25, 2021 Nov 25, 2021
LATEST

My premiere pro is on latest ver. but I'm facing this same problem. Can you tell me what exactly you did to resolve this issue?

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