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CUDA rendering fails with legacy titles

Enthusiast ,
Mar 22, 2020 Mar 22, 2020

Steps to reproduce:

1. Set Hardware acceleration to CUDA in Project Settings

2. Add video to track 1
3. Add a legacy title to track 2, after 3 seconds
4. Play the sequence

 

Result: After 3 seconds, when title starts, playback fails, and shows freeze frame

Expected: Video should continue to play

 

Screen Shot 03-22-20 at 12.04 PM.PNG

Workarounds: Turn hardware acceleration off (Software Only), then on again. Playback now works, but throws hundreds of Low Level exception errors

 

Screen Shot 03-22-20 at 12.06 PM.PNG

 

System info

Nvidia K5100M video card, driver version 426.32 (no newer driver available)
Application: Premiere Pro (Beta) v14.1.0.100
OS: Windows v6.2
RAM: 31.00 GB
CPU Count (logical): 8

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Bug , Error
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correct answers 3 Correct answers

Adobe Employee , Mar 23, 2020 Mar 23, 2020

I can repro this using the same steps using my cuda-enabled win system, which looks like this:

System Model: HP Z8 G4 Workstation
Operating System: Windows 10 Pro for Workstations 64-bit (10.0, Build 17763)
Processor: Intel(R) Xeon(R) Silver 4112 CPU @ 2.60GHz (16 CPUs), ~2.6GHz
Memory: 32768MB RAM
Card name: NVIDIA Quadro P5000

I added more info to the DVARC bug report as well.

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Adobe Employee , Apr 08, 2020 Apr 08, 2020

The bug (DVARC-376) has been fixed. Please download the latest Premiere Pro Beta build and give it a try. Let us know if this resolves your issue or not.

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Enthusiast , Apr 09, 2020 Apr 09, 2020

I can confirm that this is fixed, and works as expected. Build 13.
Thanks!

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Adobe Employee ,
Mar 22, 2020 Mar 22, 2020

Interesting! 
We're tracking this one as DVARC-376; we'll keep this thread informed of our progress.

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Adobe Employee ,
Mar 23, 2020 Mar 23, 2020

I can repro this using the same steps using my cuda-enabled win system, which looks like this:

System Model: HP Z8 G4 Workstation
Operating System: Windows 10 Pro for Workstations 64-bit (10.0, Build 17763)
Processor: Intel(R) Xeon(R) Silver 4112 CPU @ 2.60GHz (16 CPUs), ~2.6GHz
Memory: 32768MB RAM
Card name: NVIDIA Quadro P5000

I added more info to the DVARC bug report as well.

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Adobe Employee ,
Apr 08, 2020 Apr 08, 2020

Andrew,

As per Vinay's comment in this thread. There is a bug (DVARC-376) which has been fixed. This might be the fix you need to. If possible, please download the latest Premiere Pro Beta build and give it a try. Let us know if this resolves your issue or not. If not I have some more things we can try to discern what the root problem may be.

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New Here ,
May 17, 2020 May 17, 2020

its not working for me (im currently in 14.1)
exactly same problem as mentioned above

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Adobe Employee ,
Apr 08, 2020 Apr 08, 2020

The bug (DVARC-376) has been fixed. Please download the latest Premiere Pro Beta build and give it a try. Let us know if this resolves your issue or not.

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Enthusiast ,
Apr 09, 2020 Apr 09, 2020

I can confirm that this is fixed, and works as expected. Build 13.
Thanks!

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Adobe Employee ,
Apr 09, 2020 Apr 09, 2020

That is great to hear, and thank you for submitting the issue with clear repro steps!

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New Here ,
May 17, 2020 May 17, 2020

sorry this problem still occurs to me....
i am on latest PR, i reinstalled it too but nothing seems to work

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New Here ,
May 17, 2020 May 17, 2020

i am currently on 14.1

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Adobe Employee ,
May 18, 2020 May 18, 2020

This forum is for Premiere Pro Beta. This issue has been fixed in the Beta version of Premiere, which you can find in the "Beta apps" section of the Creative Cloud desktop application.

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Adobe Employee ,
May 18, 2020 May 18, 2020
LATEST

FYI, Premiere Pro 14.2 has just shipped and contains the fix for legacy Titles with GPU Renderer.

https://helpx.adobe.com/premiere-pro/kb/fixed-issues.html

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