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Problem was demonstrated in 15.4.1 and Beta 22 Build 63. See forum post:
https://community.adobe.com/t5/premiere-pro/no-to-add-captions-in-premiere-pro/m-p/12349974#M365071
Steps to reproduce:
1. Narrow Text Panel so the Plus symbol does not show.
2. "Add new captions segment" is available in the 3 dots dropdown
3. Click on that option.
Result: Caption segment is not added.
Expected: Caption segment is added.
Workarounds: Expand Text Panel to use plus symbol. Use Ctrl-Alt-C.
System info
Application: Premiere Pro (Beta) v22.0.0.63
OS: Windows v10.0.19043, RAM: 23.99 GB GB, CPUs (logical): 8
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Thank, Stan. This has been reproduced and passed on to our Devs to investigate.