Send to AME (22.4 and also beta versions ) gets stuck at 75%

[Neckebba]

Hello,

We are on PC's. Z840 -64Gig Ram, 10Gbps connection to storage.

We. are on 22.4. but been testing the beta's too.

We have with bigger project the issue that SEND TO AME not works. It gets stuck on 75% of the program bar. If we go to AME settings and deselect : import sequence native . It seems to work, the project loads into AME. Downside. we can not activate that he not encodes with offline media. And second one, we had some project who had a 5h render time. (instead of 10min).  A direct export out of Adobe Always works. And is fast 10-13min on these projects, what is good.   When i put that project and media on a local SSD. And try the SEND TO AME again( from the local media) it works perfect, no need to change preferences on AME, all works fine and fast .

So fast conclusion... it is an network issue. Because we see on the network scans that AME is scanning for all the files.. but never seems to stop scanning. We let it open for 2H, but still stuck at 75% progress bar.

This behavior is started 22.4 (of what we know) and we still see it in the new beta versions.

Anybody has an idea? We putted it in the Adobe Admin console as a ticket but we moved on 21days and still not real answer and we are talking of 35 Post productions editing suites who have this issue every day... 

[Kevin-Monahan]

Neckebba,

This sounds like an issue that was fixed in a more recent version. Can you update to the current version and let us know what happens?

Thanks,
Kevin

[Neckebba]

Hey kevin,

you mean the latest Beta ?

Because 22.6.2 did not solve it (AME 22.6.1) 

kind regards 

Bart

[Kevin-Monahan]

Sorry for not being clearer, Bart. Have you tried a brand new project in 22.6.2? Give that a shot if you have not done so yet.

Thanks,
Kevin

[Neckebba]

Hey Kevin, sorry to say. No, it doesnt help, and Beta versions give exactly the same issues.

I escaleted this in the Adobe Admin console but is there still without any real news on this one during more then a month. And to be honnest with 40 editing suites on Post and 30on News side we getting real hard time here. With even the questions if we put the NLE up for discussion or not.  

[Neckebba]

I got contacted by engineer, we had first analyse and saw strange things.

Looks like AME with us has an issue to relink effects. Saphire and BCC but also Adobe standard effects like constant power.. We investigate further.