Adobe Premiere Rush crashing on iphone with iOS 17.1

[Jason33264909r33c]

I am having a critical error exporting videos on iphone 15 running ios 17.1. Apple has confirmed not a device problem. I have deleted and reinstalled the adobe rush app. While editting a project the "scrub" lags a lot. On export, I get some progress and then the whole app crashes. What is the problem?

[default332lme7kbgh6]

Is so bad that i keep editing for 1 week 5 hours aday then whenever i try too render my videos the app crashes!!! Pointless! 
Iam using 11 pro max 256 there is 20gigs of storage available. There is no load in my creative cloud! I need a solution rn. Please dont say delete and reinstall 

[Bethany33787863011i]

The app keeps crashing on launch for me.  I'm on iOS 17.0.3 and no matter what I do, it crashes. It just started yesterday when I was in the middle of a project. I tried working on my iPad and same thing. I'm beyond frustrated. Help!

[Bethany33787863011i]

Forgot to add it's Adobe Premiere Rush.

[Kevin-Monahan]

Hi @Bethany33787863011i,

Thanks for the note. Did this just started happening, or has Rush always behaved this way? This might be related to the recent bug introduced by iOS. Are you sure you have not updated to iOS 17.1? Let us know. 

Thanks,
Kevin

[J277670794zry]

Mine is doing the same thing. I have done the update to 17.1 but I'm on a tight edit turn around and can't be having these crashes. What can I do? 

[Kevin-Monahan]

Try updating Rush, @J277670794zry. It could help.

Thanks,
Kevin

[Bethany33787863011i]

It just started happening like this although it crashes periodically but usually resolves. I've updated to 17.1 and it still happens. I see this is now a known issue so trying to wait patiently on the fix.

[Bethany33787863011i]

I've installed the update and smaller videos are working fine. My large 6 minute video that I originally made this post about, still causes Rush to crash as soon as I try to do anything to it (edit or export). It's a video I need to upload to YouTube and I really don't have the time to start all over (original video was around 35 minutes and I'd trimmed down to 6 minutes before the issues, and still have more trimming to do). Suggestions? While I'm happy that part of it is working, it's still very frustrating not having full functionality.

[Kevin-Monahan]

Hi @Bethany33787863011i,

I am Kevin. I am one of the Adobe Digital Video and Audio Support And Community Leads. Nice to meet you.

Sorry to hear that one of your projects still has the export bug. That's nuts. I'll let the team know. Before Adobe, I was an editor so I can only think of one workaround. Do you have a computer? You could download a trial of Premiere Pro and import the Rush Project there. That option is on the Premiere Pro "Home" screen. After the project is imported, click the quick export button to get the project exported super easily. If you need help with this workaround, let me know.

In the coming days, there is a new version of iOS coming out. One user said that their issues were fixed using a beta version of iOS 17.2. Stay tuned for that one. Just a thought.

Sorry for the negative experience. I hope I can help you.

Best Wishes,

Kevin

[B276403212p5w]

I have an iPhone 12 -I never find it necessary to get a new phone if I don't need to- and the app keeps crashing over and over again, lagging, and almost being freaking unusable.

i was so close to turning into Karen on the poor apple customer service rep. I do social media on the side and the fact that it is impossible to do this on my phone and not having a solution is inexcusable.

I lost days of productivity.

[Keithy W]

And yet Adobe have yet to resolve this issue effecting so many paying customers!

Adobe, get your act together - it's the app that needs to change, not the IOS. The IOS worked perfectly fine before these recent Adobe updates.

Keith 

[woodshaped]

Same issue here. Hope there is a fix soon. 

[defaulta514jzgzmp56]

Ever since my iPad was updated Adobe's RU crashes continually 

[Joanna33922637zqia]

Is anyone else experiencing nonstop crashing on the Adobe Premier Rush App on their iPhone? I have the newest iPhone and I pay for the premium version. I am soooo annoyed,  I have so many projects saved and anytime I try to edit an old or new video, the app crashes within a minute. Someone please help me ASAP

[Parker8819]

Post IOS update Premier Rush will freeze when sliding throug timeline then crash. Happens with short or long form timeline duration. Tried to re-install app, issue persists. Attached logs to hopeuflly support troubleshooting. 

[default68i79ngyjm7k]

I am trying to run Premiere Rush on my iPads however since updating to the new OS 17.1.1 the software constantly crashes making it impossible to edit videos or use Premiere Rush on the new OS.

I've been using Premiere Rush  heavily for several years and never had this issue.  I'm currently using a 3 year old Ipad Pro and a new 6th gen Ipad Pro both running IOS 17.1.1. and unable to run Premiere Rush.

Can anyone at Adobe provide an update on if/when this bug will be fixed and if I need to switch permanently to FinalCut Pro?  

[defaultf0wnazy9igpc]

I am having the same problem and as yet I can't find a solution.

[Juwango]

Guess I wasn't the only one with the same ongoing issues ever since the new iOS update.

[弘明32210577kzsf]

Same as you... after updating iOS 17.1.1, rush doesn't work well...

[Derek33588264pcds]

The app has been crashing for a month+ that means adobe has taken $35 from everyone on ios 17.1 and provided nothing in return!

For one of the most expensive apps in the store it's laughable that it does not work at all!

I encourage everyone to send a chargeback to their credit cards for this terrible company that doesn't fix anything and continues to take money from all of us.

[Derek33588264pcds]

 

 

 

  

[JUSCELINO MELO MANSO]

Meu aplicativo premiere rush não está funcionando no novo iPhone 

meu plano está pago até o mês de agosto de 2024

[Kevin-Monahan · Accepted solution]

Hello Community,

I can report that the update for Rush is now available for download. I appreciate all your posts and upvotes. Your messages have helped the team priortize this fix, so thank you! On behalf of Adobe, I apologize for this situation.

Thanks,
Kevin

[Kai_FFM]

Kevin, this is really good news. Having the same issue, even on IOS 17.1.2. 

[Kevin-Monahan]

Great, @Kai_FFM. I am holding off on even updating iOS until the Rush fix is out for a wee bit. Hope it works. I have quite a few projects.

Kevin