Adobe Premiere Rush Crashing When Accessing Videos - Extensive Troubleshooting Tried, Need Help!

[TomasTurner]

Hi all,

I’m experiencing persistent crashing issues with Adobe Premiere Rush on my Windows 10 laptop, and I’m hoping for some guidance. Below is a detailed breakdown.

Crash Details

The crashes occur in Premiere Rush (version 2.10.0) whenever:

• Adding a New Video: The application crashes consistently when I open a new project, and then browse to a folder containing any videos. I can add images or audio without any issue.
• Accessing Project Files: Rush also crashes as soon as it tries to open any project files containing video content.

The issue seems tied to handling video files, with the deployment crashing whenever video content is accessed.

(Crash file is attached for reference, if that helps.)

Troubleshooting: steps already taken

Here’s everything I’ve tried so far, in coordination with the IT support team from my university:

• Cleared Cache Files: Cleared the cache within Premiere Rush to eliminate potential file corruption.
• Disabled Hardware Acceleration: Disabled this setting as it’s sometimes suggested to fix video handling issues.
• Reinstallation: Uninstalled and reinstalled Adobe Premiere Rush.
• Updated Graphics Drivers: Verified that my graphics drivers are up to date.
• System File Checker (SFC) Scan: Ran a scan to repair any corrupted system files, as advised by IT.
• Installed .NET Framework and Microsoft Visual C++: Installed these to ensure all dependencies for Premiere Rush were available.

Additional Background Information

I tested Premiere Rush on a loaner laptop, using the same Adobe Creative Cloud account and synchronization settings. It worked without any issues.

System Details

• Operating System: Windows 10, 64-bit
• Premiere Rush Version: 2.10.0
• Graphics Card: Built-in Intel graphics card for Dell Latitude 5450
• Processor: Intel(R) Core(TM) Ultra 7 165U 2.10 GHz
• RAM: 64GB

I’d appreciate any insights on next steps, as I am very stuck at the moment.

Many thanks and best regards,
Tomas Turner

[Kevin-Monahan]

That's pretty weird, @TomasTurner. Sorry about that. Perhaps something is wrong with your media folder? Can you see if it has the correct R/W permissions? See this article for steps: https://helpx.adobe.com/x-productkb/multi/preferences-folder-read-only-error.html.

Thanks,

Kevin

[authentic_wanderer8704]

I'm having similar issues- I'm wondering if there's a buggy update of Premiere Rush been pushed

[TomasTurner]

Hi Kevin,

Thank you for the quick reply. Unfortunately, the IT department has been a bit slow in responding, which caused the delay in my reply. They are unwilling to change the permissions for these folders for an unspecified reason, so I think this is where the road ends for now. I will report back if/when I have more information.

Best,
Tomas

[Boglarka27404988hasx]

Hello,

I wonder if you found the solution to this problem. I have exactly the same issue.

Thank you in advance for the reply,

Boglarka

[authentic_wanderer8704]

Im having similar issues all of a sudden. I'm wondering if there has been a bad update of Premiere Rush that's causing problems