Adobe Premiere Rush Unsupported Compression type.

[roguel14669466]

Adobe Premiere Rush has been giving me a problem where when I go to import a .mp4 file from my GoPro it says unsupported compression type. Wondering how I can fix this. Thanks for any advice you can give. 

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[Kartika Rawat]

Hi there!

Welcome to the Premiere Rush community. Could you share more info with us to understand it better?

•  Which version of Premiere Rush are you using? https://community.adobe.com/t5/premiere-rush/finding-the-premiere-rush-version-number/m-p/4788185
• Which device are you using Rush on?
• Could you share a screenshot of the error message?

Looking forward to your response.

Thanks,

Kartika

[Tinashe23331132d0d3]

I am having the same issue and looking at this thread it has not been resolved??

[Christina0101]

Jeez, this still hasn't been resolved after so many years??

I'm encountering this with 2 .mp4 files I'm trying merge then split in adobe rush version 2.8.0 (build 8) using Windows 10.0.19042 build 19042 on a Dell laptop. No fixes I found online (changing folder locations, changing file type to .mts and .avi, etc). What gives??

[Christina0101]

Jeez, this still hasn't been resolved after so many years??

I'm encountering this with 2 .mp4 files I'm trying merge then split in adobe rush version 2.8.0 (build 8) using Windows 10.0.19042 build 19042 on a Dell laptop. No fixes work that I found online (changing folder locations, changing file type to .mts and .avi, etc). What gives??

[caroline_edits]

Hey there, Roguel!

What OS are you on – Mac or Windows? I understand it's an .MP4 file, but do you know what codec it is? Supported .MP4 codecs are listed here: https://helpx.adobe.com/premiere-rush/help/import-footage.html#file-format-support

Caroline

[roguel14669466]

I am on windows. I do not know the codec. I just don't understand because I have imported and edited footage from my GoPro before.  Also, I would have replied to this sooner but I didn't get a notification from Adobe at all that someone had replied. 

[roguel14669466]

Also, I downloaded version 1.2.12 and it let me import. Weird

[Kartika Rawat]

Could you share your files so that we can test at our end? You can Dropbox or Goole Drive and send us the download link.

Thanks,

Kartika

[danielapf]

Hello I am having the same issue. Can I share my video with you? Do you have an email I can send it to?

[SarahRankin]

I'm also having this issue. Running Rush v.1.5.62 and importing .MP4 files. Didn't have this issue before the most recent update.

[edgariscoding]

I'm having the same issue importing unedited MP4 files from a Canon R5.

[edgariscoding]

Same issue here

[LarryCebula]

Same here. Rush is on my PC, trying to work with files created on my Pixel 6. This should be frictionless.

[Emir Steeman]

Same here. Can't import .mp4. I didn't know .mp4 is so exotic.

[Billy4130]

Hi, I also encountered this error when importing MP4 videos from an Autel Evo Pro 2 drone, to Premiere Rush for the first time this evening...any fixes?

[Kevin-Monahan]

Hi @Billy4130,

Thanks for your post. What you might try is importing the file into the free app, Shutter Encoder, and then resaving it as an .mp4 or as ProRes LT. Shutter Encoder is the "Swiss Army Knife" of video transcoding applications. I use it all the time for such issues. Try it and report back. I hope the advice helps.

Thanks,
Kevin

[Billy4130]

I wound up using the Handbrake app as I saw mentioned elsewhere here and re-encoded the videos, and it then allowed me to import them. Kind of a frustrating second step and time to burn processing the video though.