Participant

Question

Adobe Rush is not responding and freezes

Forum|Forum|5 years ago
May 12, 2020
8 replies
11584 views

Hi!

Adobe Rush keeps crushing and if it opens, it freezes.

My computer is up to date, quite new Dell, Windows 10 pro, i7, 16 ram.

I have tried to solve the problem, but nothing seems to work.

I updated Windows, re-installed Rush, installed older version of Rush, I did reset the preferences, unsynced some Rush files, deleted some old projects and of course restarted the computer several times. I hoped it would work today, but no.

Can you help me? Thanks!

Regards

Eveliina

Freeze or hang

B

brambu

Participant

It is the year 2024 and I also have this problem with a branch top of the line windows machine with 32 logical cores, and a nvidia 4080 card

Kevin-Monahan

Community Manager

Hi @brambu,

I read your note. If you are meeting system specs, the media you are often editing with is the culprit. Try transcoding it using freeware Shutter Encoder to H.264 or ProRes LT using a constant frame rate, which can usually solve such issues. Let us know if that info helps. Sorry for the problem.

Thanks,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio

AlanPK

Participant

I have a new MSI Z16 with an i9, 32GB Ram, and a Nvidia RTX 3060 GPU. Rush causes freezes, also causes PS to freeze if it is running in the backgound Then when the computer tries to restart it gets hung on the restarting screen. Only way to recoveris to let the battery die and then restart the computer. Uninstalled Rush and all is fine. Bad program Adobe, I expect better from you. I am a CC user with the Photography plan.

A

Alessio5D1E

Participant

I have exactly the same issue with a brand new PC, Win 10 Pro, i7 10th gen, 16 Gb, 1 Tb SSD

Is almost impossible to keep working with this app. Justa waste of money.

Please find a solution ASAP

M

martinh39110688

Participating Frequently

Go the same issues. Adobe don't seem to know what to advise people to do. Had a 2 hour session with an opo. last week who couldn't solve the issue either. Somebody above is suggesting using kapwing instead. Hopefully a more stable platform without any bugs.

E

Edric5CDA

Participant

Every time I want to export the file it keep saying it is not responding and it will freeze my pc and i have to power off and on back again and try to export again

GreenKerbal

Participant

I have the same issue. I use the newest version and have the newest windows 10. Since a few hours ago it always freezes and stops responding. For some reason it's always when i'm playing it back. After I reach a certain point (always the end of a graphic) the video cuts out and about 2-3 seconds later the audio stops too. Then it stops responding. It has happened several times in the same way. It's very annoying.

A

ABQPrideExecutive

Participant

I am having the same issue. Adobe Premiere Rush 2021 v1.5.62 (Build 61)

M

MarkKennethKing

Known Participant

I ended up no longer using it. What I believe is that my CPU/Video chipset
in this new laptop cannot handle Rush's power requirements. So bon voyage
Rush. Trying to find a similar alternative. (An online app called Kapwing
is similarly simple, similar features, but too buggy to justify its $19 a
month subscription)

*Mark*
(he-him)

*Mark King Creative 765-256-2292*

C

Cynthia5FBC

Participant

Hi Adobe, my Adobe Rush is keep crashing. It was started last night. What I am gonna do? Can you please help. I already spent lots of days editing this project. I am using IPhone 11 Pro Max. The version of what I am using is 1.5.37 (1018)

RoyFam

Participating Frequently

On the latest version of Rush (1.5.34 build 48), and also on the prior versions over the past few months, the video hangs. You start Rush, start a new edit item, pich an mp4 off a locaal drive, and click Create. The video filmstrip loads across the bottom in the usual quick time, but the view window is blank, not the first frame of the video as usual. That first frame never shows up. Moving either the slider under the view window or on the filmstrip at the bottom does nothing in the main view window. It's just hung. I've waited 5-10 minutes, nothing. I've logged oout/in of CC too, no change. I have been using Windows Task manager to 'end task' for Rush. When it gets this way, it is so for any video chosen to edit.

This happens almost half the time, and I have no way to get around it. I's just a casual Rush user, so I give up and try again a day+ later. This is very frustrating since there appears no way around it when it happens. Evan a 'just to this 60 seconds+ of clicking to fix it' would help, at least let me do the deed for the day.

RoyFam

Participating Frequently

It's about 6 months later now and the problem from my Nov 9 2020 post still persists. Here is some new news...

1) It's apparently a function of video drivers (I'm on an AMD 5700XT), works with some driver versions fine, others it's hit or miss on eash invocation.

2) If I wait it out now, usually 2-10 minutes, the main display panel populates and Rush works. So at least it's not dead now, just slow.

3) If I clear out all the folders holding cache and prior info, it works better for a while. (I learned the folder locations from an Adobe remote support session earlier this year.)

R

Ria0101

Participant

I am having this issue as well. I have the newest version of Adobe Rush, and I have uninstalled it and reinstalled it, with no success. I have also downloaded and installed the beta version, which did open but locked up and went unresponsive during the tour. I have reset preferences, and restarted computer several times. I am not getting any error messages - it simply stops responding. I have an up to date Mac computer. I love the product but I will have to cancel if I can't use it. Please help? Thanks!

Kartika Rawat

Community Manager

Hi Eveliina,

We're sorry for the issue. We would more info for troubleshooting.

Which version of Premiere Rush are you using? https://community.adobe.com/t5/premiere-rush/finding-the-premiere-rush-version-number/m-p/4788185
Are you getting any error codes or messages when it crashes?
What happens when you try launching Rush Run as administrator?

Let us know. We're here to help.

Thank you,

Kartika