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clydap255217
clydap255217
Participant
June 28, 2021
Question

Adobe Rush Project does not load it just bring me back to the home screen

  • June 28, 2021
  • 1 reply
  • 296 views

Hi all

One of my Adobe Rush Project does not load it just bring me back to the home screen, the rest are ok. I tried logging in and out, restarting the machine as well as updating Rush.

 

It is an urgent project and some advice or assistance will be appreciated. It only happened to the one project and it is the one with the deadline.

 

Thank you in advance. 

This topic has been closed for replies.

1 reply

Kartika Rawat
Community Manager
Kartika RawatCommunity Manager
Community Manager
June 28, 2021

Hi there!

Sorry about that. Are you seeing any error codes or messages? Could you provide a screen recording of the issue? Which device are you using?

 

Let us know.

Thanks,

Kartika

 

    clydap255217
    clydap255217Author
    Participant
    June 28, 2021

    Hi Kartika, 

    Thanks for your reply. There is no error message. It's just that when i clicked on the thumbnail on the home screen, it just doesn't load and it just keeps bringing me back to the home screen again. 

    I am using a Windows PC. I really need help desperately. 

     

    caroline_edits
    Community Manager
    caroline_editsCommunity Manager
    Community Manager
    June 28, 2021

    Do you have your Cloud Sync turned on for this particular project? If you do, can you open it on any other devices?

    Here's how to see if it's synced or not: https://helpx.adobe.com/premiere-rush/help/project-syncing-premiere-rush.html

     

     

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