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Amber M757
Amber M757
Participant
October 29, 2019
Question

Adobe Rush unable to render successfully

  • October 29, 2019
  • 14 replies
  • 10796 views

I keep getting a render message on my iPhone X saying unable to render successfully. I've tried exporting an 8 min video and a 3 min video on my device and I get the same result. The app also freezes or completely shuts down when I try to export. I've been trying to export the same video for the past couple of days. I've tried doing a hard reboot of my phone. I've made sure I have a good charge. I've tried taking off color filters on the video clips. I noticed I was able to export on a desktop but the sound was missing from that same video. I would really like to get it to export from my iPhone. Any ideas?

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    14 replies

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    E
    Edp0089@gmail.com
    Participant
    June 2, 2020

    no matter what I do, my 8 minute video will now upload!!!!! Wtf am I paying for? I haven't been able to upload a video in 3 weeks! 

      petergaraway
      Adobe Employee
      petergaraway
      Adobe Employee
      June 2, 2020

      Hi! Sorry for the stability issues you're experiencing in Rush. Can you please provide specific details on what is not working? You mentioned 'uploading', uploading to where? Getting your device details and steps will be very helpful. Also if possible, seeing a screen recording of the issue gives us the best chance at understanding exactly what is going on. 

       

      Thanks so much!

       

      Peter

      D
      default662fmhkw1hxs
      Participant
      February 25, 2021

      Thanks for the screen recording, Gape80. That's helpful to see. 

      First, can you confirm that you have updated to Rush version 1.5.52? We made a round of changes that fixed several export errors, like you see here. We'll release another version in a few weeks with more improvements. 

       

      Thanks, 

       

      Peter


      Mine was latest version. Your product is not fit for purpose. I use LumaFusion now which is far supioeor than one you expect people to pay monthly for, which obviously does not work

        D
        danielm73881848
        Participant
        April 1, 2020

        Same here on iPad and iPhone 7. Pastiest operating system and rush version. Just get a message cannot render..I have a full charge and other apps closed

          tzvif88715094
          tzvif88715094
          Participant
          January 15, 2020

          Getting the same, on the first video I'm ever trying to render... anyone found a solution?

            Spartan_Jakes
            Spartan_Jakes
            Participant
            October 29, 2019

            I'm receiving the same issue on my iPad Pro. I have 10-12 minute video. 

              K
              Kaniya5FC3
              Participant
              February 1, 2021

              ANY SOLUTON ??

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