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A
Alexander240366967aen
Participating Frequently
April 14, 2022
Question

All gone!!!

  • April 14, 2022
  • 3 replies
  • 1271 views

I have a huge issue! I logged into my rush app on my iPad and had and apparently was logged out and had to sign in to see allll my projects are gone, says I don’t have the $5 monthly service, no access to my account, and no sync, and nothing has changed to my service, was billed just the other day! When I go to the internet page, log in, it shows I don’t have the premium service!?!?!? What is going on?!?!?

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3 replies

A
analytical_image5C71
Participant
March 26, 2023

Support is threatening customers.
You can try enable trial .. .it will not charge you .. then projects should appear .. then download them all and turn of synchronization. Do not forget turn off charging after trial ends. You have to go to setting on your apple device and in  icloud section there should be Media and subscriptions menu and inside submenu something like subscriptions. There should be rush premium membership .. click on it and cancel. You will still have trial just it will not charge money. 

 

Yes and support is really bad here.

anissa_thompson
Community Expert
anissa_thompsonCommunity Expert
Community Expert
April 15, 2022

This has done the trick for me when it stalls out: 

  1. Close any open projects, and sign out of Rush and Creative Cloud on EVERY device that uses your account.
  2. RESTART YOUR DEVICE(S), and make sure you don't have any memory-intensive ("RAM-hogging") apps running while you're starting up (I never run Photoshop, Illustrator, or Microsoft Office apps while working on videos).
  3. Confirm that you have a solid, consistent internet connection.
  4. Sign back into your Creative Cloud Desktop/Device App - if there are apps to be updated, run the updates first.
  5. Look for/open your project, and BE SURE TO WAIT for it to FULLY SYNC. Then try editing and/or exporting, and you should be good to go...

 

But just in case, IF NEEDED:

  • double-check that any Adobe Fonts you may be using are activated and connected
  • re-add any missing assets to the project bin
  • Last Resort: DUPLICATE the project and try working from the fresh copy
  • Last-Last Resort: Try looking for/opening projects from Adobe Premiere Rush on another device, or Rush BETA (available in the Beta section of the CC Desktop app)

Hope this helps!

Hope this helps! Make sure to press "✔ Correct Answer" on this post if this answers your question. Happy Creating!Anissa • @anissat
A
Alexander240366967aenAuthor
Participating Frequently
April 15, 2022

I only have it in my iPad, and there is no projects at all! There is nothing to edit, all files/projects are gone! I closed everything, it's fully updated and even deleted the app and reloaded it! And it is updated! Nothing is in my account at all.. nothing in the cloud.. all of my projects are gone

A
Alexander240366967aenAuthor
Participating Frequently
April 14, 2022

To add, doesn't matter what account I log into, projects are no where. My subsciption is through apple, and rush "logged on to apple account" shows I have no premium service, also, I can't find it anywhere on the cloud... @adobe where are my projects?!? They never should have been deleted no matter what.. paid or not! Why isn't it showing my subscription on your app and websites?!? 

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