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A
Allan Duah
Participant
October 15, 2018
Answered

App Crashes

  • October 15, 2018
  • 2 replies
  • 886 views

Just downloaded to my iPhone XS on iOS12 and every time I click on the plus to record a video or photo the app crashes.

      This topic has been closed for replies.
      Correct answer Allan Duah

      Hi RameezKhan,

      Yes, I can import directly from my camera roll, bizarrely this appears to have fixed the issue.

      Allan

      2 replies

      Mark Mapes
      Mark Mapes
      Participating Frequently
      October 16, 2018

      Hi Allan, I would like to troubleshoot this crash with you directly. Please look for a message from me at the email address associated with your Adobe ID. If you do not receive that, you can message me through the forum by clicking my name and then the Message button.

      Thanks,
      Mark

        A
        Allan DuahAuthor
        Participant
        October 16, 2018

        Hi Mark,

        I have received the email.

        Thanks,

        Allan

        Rameez_Khan
        Rameez_Khan
        Legend
        October 15, 2018

        Hi Allan,

        Welcome to the Rush community.

        Sorry to hear that you're crashing while trying to record using Rush. Are you able to import video that is in your Camera Roll?

        Let us know, we're here to help.

        Thanks,

        Rameez

          A
          Allan DuahAuthorCorrect answer
          Participant
          October 16, 2018

          Hi RameezKhan,

          Yes, I can import directly from my camera roll, bizarrely this appears to have fixed the issue.

          Allan

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