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Patrick33430629m3il
Participant
November 8, 2023
Question

App crashes

  • November 8, 2023
  • 1 reply
  • 181 views

The app constantly crashes and freezes while I'm using it. The video doesn't play in the app either.  When I'm exporting, it freezes as well. What am I paying for if the app doesn't work?? Adobe needs to figure this out quick!

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    1 reply

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    November 8, 2023

    Hi @Patrick33430629m3il,

    I read your message. Sounds like you are having lots of issues. Are you on the mobile version? If so, which device are you using? Is the video 4K? Was it shot on the same device? Let me know more info, if possible. I hope we can help.

     

    Thanks,

    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    P
    Patrick33430629m3ilAuthor
    Participant
    November 8, 2023

    Yes I'm using the mobile version. I'm filming with my iPhone 15 pro and I'm not filming in 4k.

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    November 9, 2023

    Hi @Patrick33430629m3il,

    I read your note. Thanks for the info. Everything should be working fine, but I have heard that others on the latest version of iOS are having trouble with unexpected behavior. I have reported this to the product team. I wll let them know once more. Sorry for the hassle.

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
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