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Adobe Employee
Vince23462100en3q
Adobe Employee
October 26, 2023
Answered

Audio Files Are Now Red With A Green Line Through Them

  • October 26, 2023
  • 2 replies
  • 2446 views

Hello, 

 

I have been making videos in rush with two audio tracks. One music in the background with ducked audio and one with voice over the top. When I exit a project and come back to it the voice audio is no longer a functioning file (even though I have not deleted these files from my computer). The appear as a red box with a green line through them. 

 

What is causing this and how do I fix it? 

Thanks, 

 

    This topic has been closed for replies.
    Correct answer Kevin-Monahan

    Hi @Vince23462100en3q,

    Usually it occurs if you moved the files or changed the name of the folder the files were in—something like that. It happens to all of us quite regularly.

     

    Thanks,
    Kevin

    2 replies

    T
    TruHoo
    Inspiring
    February 5, 2024

    I have the same problem, but when I click on "Find and Connect," a folder from my Pictures folder on the C:\ drive opens. 

    Can you...anybody...help? Thanks.

     

    Paul Hvidding

     

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    February 5, 2024

    Hi @TruHoo,

    Thanks for the message. Can you navigate and connect to the actual file in your App Data folder? Let the community know. Sorry for the frustration.

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    T
    TruHoo
    Inspiring
    February 6, 2024
    Kevin, when I follow the path and click on App Data, this is where it takes
    me:

    C:\Users\phvid\OneDrive\AppData\Roaming\Adobe\Common\LUTs

    Then there are two folders, "Input" and "Output" and both are empty.

    Any further ideas? Thanks for your help.

    Paul Hvidding
    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    October 26, 2023

    Hi @Vince23462100en3q,

    Sorry about that. It looks like you have a clip which has its media disconnected from it. You can relink clip and media by right-clicking the clip and choosing Find and Connect. Does that work for you?

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
      V
      Adobe Employee
      Vince23462100en3qAuthor
      Adobe Employee
      October 26, 2023

      @Kevin-Monahan that worked! Thank you! Is there any explanation as to why this happens? 

        Kevin-Monahan
        Community Manager
        Kevin-MonahanCommunity ManagerCorrect answer
        Community Manager
        October 26, 2023

        Hi @Vince23462100en3q,

        Usually it occurs if you moved the files or changed the name of the folder the files were in—something like that. It happens to all of us quite regularly.

         

        Thanks,
        Kevin

        Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
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