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Catherine Coker Fitness
Catherine Coker Fitness
Inspiring
April 17, 2019
Answered

Blue circle loading - nothing appearing

  • April 17, 2019
  • 3 replies
  • 1880 views

Hi,

I have tried to open Premier Rush consecutively for three days but nothing appears aside from

Create a new project (That I can't actually click into.)

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and a never ending loading blue symbol. Please help me to get access back into this and create my videos thanks!

      This topic has been closed for replies.
      Correct answer Catherine Coker Fitness

      Hi,

      I managed to fix it by updating my mac book air to the latest operating system.

      I also got more storage space on my computer by purchasing a new SSD card which I don't know if that was a help or not but did that too.

      Cheers

      3 replies

      T
      ted939
      Known Participant
      May 28, 2023

      I'm having a similar problem on Premiere Rush on my iPhone.

      I worked long editing a project, then tried exporting the video several times, in different formats, and each time, after the progress bar almost got to 100%, it would give error message saying unable to export.

       

      I then thought to close/quit Rush, then restart, and see if that helped, so I began that process by clicking the home icon (thinking that would put it through the proper saving of the project, but when I clicked the home icon, it got stuck on rotating circle screen.

       

      I left that blue circle spinning for the last 8 hours, and still no better.

       

      The app won't allow me to click anything on it.

      I have iOS 16.5.

       

      I'm worried to just close/quit Rush and relaunch it, as I'm afraid I'll lose all my work.

      What do I do?

       

      Thanks!

      Ted

      Catherine Coker Fitness
      Catherine Coker FitnessAuthorCorrect answer
      Inspiring
      April 19, 2019

      Hi,

      I managed to fix it by updating my mac book air to the latest operating system.

      I also got more storage space on my computer by purchasing a new SSD card which I don't know if that was a help or not but did that too.

      Cheers

      cmgap
      Community Expert
      cmgapCommunity Expert
      Community Expert
      April 19, 2019

      Likely updating the OS worked and having more free space on your drive will help overall. Thanks for updating your post.

      cmgap
      Community Expert
      cmgapCommunity Expert
      Community Expert
      April 18, 2019

      What type of device are you trying to open Rush on? Phone? Tablet? Desktop? What has changed since you were able  to access and login?

      Have you tried to completely power off and restart the device? Are there any pending updates?

      Catherine Coker Fitness
      Catherine Coker FitnessAuthor
      Inspiring
      April 19, 2019

      Hi,

      On my Mac book Air. Nothing has changed that I know of.

      I have tried to power off and restart but I'll check pending updates thanks for the help!

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