Blue circle loading - nothing appearing

[Catherine Coker Fitness]

Hi,

I have tried to open Premier Rush consecutively for three days but nothing appears aside from

Create a new project (That I can't actually click into.)

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and a never ending loading blue symbol. Please help me to get access back into this and create my videos thanks!

[cmgap]

What type of device are you trying to open Rush on? Phone? Tablet? Desktop? What has changed since you were able  to access and login?

Have you tried to completely power off and restart the device? Are there any pending updates?

[Catherine Coker Fitness]

Hi,

On my Mac book Air. Nothing has changed that I know of.

I have tried to power off and restart but I'll check pending updates thanks for the help!

[Catherine Coker Fitness · Accepted solution]

Hi,

I managed to fix it by updating my mac book air to the latest operating system.

I also got more storage space on my computer by purchasing a new SSD card which I don't know if that was a help or not but did that too.

Cheers

[cmgap]

Likely updating the OS worked and having more free space on your drive will help overall. Thanks for updating your post.

[ted939]

I'm having a similar problem on Premiere Rush on my iPhone.

I worked long editing a project, then tried exporting the video several times, in different formats, and each time, after the progress bar almost got to 100%, it would give error message saying unable to export.

I then thought to close/quit Rush, then restart, and see if that helped, so I began that process by clicking the home icon (thinking that would put it through the proper saving of the project, but when I clicked the home icon, it got stuck on rotating circle screen.

I left that blue circle spinning for the last 8 hours, and still no better.

The app won't allow me to click anything on it.

I have iOS 16.5.

I'm worried to just close/quit Rush and relaunch it, as I'm afraid I'll lose all my work.

What do I do?

Thanks!

Ted