Skip to main content
A
alexanderseier
Participant
January 23, 2020
Answered

Can’t import png to Premiere Rush App iOS 13.3

  • January 23, 2020
  • 1 reply
  • 5241 views

I'm using the updated version on PR and my iPhone is updated to 13.3. On my desktop...I can use my png files as overlays. I uploaded them to my CC folder and when I import it to a project on my phone, it says it's unsupported. It's the same file I use from my CC folder on my computer. Please help! Thank you. 

This topic has been closed for replies.
Correct answer petergaraway

 I attached the png and the capture of issue here. Please help me deal with this. Thank you.


Thanks for sending the png file. The reason the file did not import is that it exceeds Rush's size limit for still files. Sorry, it's not a helpful error dialog. 

 

Your png is almost 5k pixels. If you make it smaller, 4k or lower, the file will import successfully. 

 

I'll share this experience with the rest of the team. 

 

Thanks, 

 

Peter 

1 reply

petergaraway
Adobe Employee
petergaraway
Adobe Employee
January 23, 2020

Hi Alexander,

 

Can you confirm that you have Rush 1.2.21 installed? Also, did these .png work on Rush iOS in previous versions? I'm able to import .png files without issue on my end. Would you be able to share one of your files with me so I can see if I can reproduce and determine the cause?

 

Thanks, 

 

Peter

 

N
Ngọc5EF4
Participant
February 15, 2021

Hello I met the same issue on ios 14.2. My version is 1.5.50. Could you help me fix this?

N
Ngọc5EF4
Participant
February 19, 2021

Hello Kath and Ngo, 

 

Can you please share the png with me? I'll like to try to reproduce this issue. Thank you!


 I attached the png and the capture of issue here. Please help me deal with this. Thank you.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices