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CristianLUP
Participating Frequently
December 9, 2019
Question

Changing clip volume is freezing the Rush

  • December 9, 2019
  • 1 reply
  • 1207 views

Hello,

 

After I change the clip volume for any of my projects the application starts freezing on some functionalities. For example I can no longer play/pause the video and I need to give it a restart, or another example would be that I can not change the audio options anymore, it just shows the loading spinner.

 

Operating System: macOS Catalina 10.15.1

Device:Macbook Pro 16 inch 2019 base model
Premier Rush Version:1.2.12 (Build 10)

Thank you!

 

Title edited by mod

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1 reply

Kartika Rawat
Community Manager
Kartika RawatCommunity Manager
Community Manager
December 10, 2019

Hi CristianLUP!

Thank you for the detailed post. I understand that Rush is freezing on some functionalities. We would need more info for the issue.

  • What are the specifications of your machine[RAM,CPU,GPU]?
  • Did you try other projects/files too?

Please check if you have a strong internet connection for the smooth functioning of Rush.

Best,

Kartika

C
CristianLUPAuthor
Participating Frequently
December 10, 2019

Hi Kartika,

 

For the record, rush is freezing on some functionalities after I play around with the Audio functionality.

processor: 2.6GHz 6‑core Intel Core i7, Turbo Boost up to 4.5GHz, with 12MB shared L3 cache

memory: 16GB of 2666MHz DDR4 onboard memory

Graphics: AMD Radeon Pro 5300M with 4GB of GDDR6 memory and automatic graphics switching Intel UHD Graphics 630

 

Yes, I tried different files/projects.

C
CristianLUPAuthor
Participating Frequently
December 10, 2019

Wow, thanks for all the info! This is super helpful, we'll look into this on our end. Can I ask what kind of footage you're using too? What'd you use to film it? That'll help me recreate the issue. Happy to help!

-Caroline


I have this issue even on projects that only have an audio on them. I just change the clip volume and things stop working, tried with different type of audios and from different sources. For example in this screenshot you can see how the play/pause button is no longer interactive.

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