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Ignacio33866880ow4l
Participant
November 28, 2023
Answered

Codec HEVC

  • November 28, 2023
  • 1 reply
  • 747 views

Hola no puedo exportar mi video filmado con una gopro 12, me pide Codec HEVC,  me dice que tengo que comprar el abono de Creative Cloud, yo tengo comprado el abono de fotografia.

como puedo solucionar este problema?

Gracias  

    Correct answer Kevin-Monahan

    Hi @Ignacio33866880ow4l,

    Thanks for the question. HEVC codec support requires a premium membership. The Photography plan doesn't give you access to Rush premium. You need a different plan. https://helpx.adobe.com/premiere-rush/kb/starter-paid-rush-upgrade.html

     

    You have the starter version now. You can either shoot H.264 with the GoPro or transcode the files to H.264. HEVC won't work with the starter version. Sorry about that.

     

    Thanks,
    Kevin

    1 reply

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity ManagerCorrect answer
    Community Manager
    November 29, 2023

    Hi @Ignacio33866880ow4l,

    Thanks for the question. HEVC codec support requires a premium membership. The Photography plan doesn't give you access to Rush premium. You need a different plan. https://helpx.adobe.com/premiere-rush/kb/starter-paid-rush-upgrade.html

     

    You have the starter version now. You can either shoot H.264 with the GoPro or transcode the files to H.264. HEVC won't work with the starter version. Sorry about that.

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    I
    Ignacio33866880ow4lAuthor
    Participant
    December 3, 2023

    Ok , 😢 

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