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Codec HEVC

New Here ,
Nov 28, 2023 Nov 28, 2023

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Hola no puedo exportar mi video filmado con una gopro 12, me pide Codec HEVC,  me dice que tengo que comprar el abono de Creative Cloud, yo tengo comprado el abono de fotografia.

como puedo solucionar este problema?

Gracias  

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Error or problem , Export

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correct answers 1 Correct answer

Adobe Employee , Nov 29, 2023 Nov 29, 2023

Hi @Ignacio33866880ow4l,

Thanks for the question. HEVC codec support requires a premium membership. The Photography plan doesn't give you access to Rush premium. You need a different plan. https://helpx.adobe.com/premiere-rush/kb/starter-paid-rush-upgrade.html

 

You have the starter version now. You can either shoot H.264 with the GoPro or transcode the files to H.264. HEVC won't work with the starter version. Sorry about that.

 

Thanks,
Kevin

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Adobe Employee ,
Nov 29, 2023 Nov 29, 2023

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Hi @Ignacio33866880ow4l,

Thanks for the question. HEVC codec support requires a premium membership. The Photography plan doesn't give you access to Rush premium. You need a different plan. https://helpx.adobe.com/premiere-rush/kb/starter-paid-rush-upgrade.html

 

You have the starter version now. You can either shoot H.264 with the GoPro or transcode the files to H.264. HEVC won't work with the starter version. Sorry about that.

 

Thanks,
Kevin

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New Here ,
Dec 03, 2023 Dec 03, 2023

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Ok , 😢 

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