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Crash with Adobe Premiere Rush

New Here ,
Oct 29, 2021 Oct 29, 2021

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Hello,

 

I'm using Premiere Rush for the first time, now the application is included in my subscription, but there is a crash when I click to "Sharing" button just near "Update button".

In fact, the application is in status "Don't asnwer", but it is very very long, and the application is still unavailable.

Is it known issue, or an issue linked to my computer ?


I've launched Premiere Rush on Windows 10.0.19043

 

 

Thanks.

TOPICS
Crash , Freeze or hang

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Adobe Employee ,
Nov 01, 2021 Nov 01, 2021

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Hi jice77!

Sorry for the trouble. Can you share the following information?

  • What are your system details (OS, CPU, RAM, GPU)?
  • What's the source of the media files? Are they screen recorded footage?
  • Could you try resetting preferences

 

Let us know.

Thanks,

Kartika

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