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morningstarstudios
Known Participant
April 28, 2020
Question

Crashed on Dropbox import AND black screen export

  • April 28, 2020
  • 1 reply
  • 2636 views

Hi, 

 

I've been editing my video for a week now with no problems and it's a really good one ready for export BUT To my horror today, as soon as I want to import files from the Dropbox option, as soon as I click Dropbox, Rush decides to close the whole program. This hasn't happened before, and I didn't do anything significant to trigger this change. I am about 98% done with the video and it's very frustrating. 

Another thing is, when I tried exporting the video, the video plays in a BLACK screen (filmed on iphone), but the audio, picture inlays and b-roll from a Sony camera all manage to playback. Not sure why???

 

Im using Rush on my iPad. 

 

 

This topic has been closed for replies.

1 reply

petergaraway
Adobe Employee
petergaraway
Adobe Employee
April 29, 2020

Sorry, that's happening! Can you try signing out of Dropbox and back in to see if that helps?

 

[I responded to you on another post about the black video so I'll copy and paste that here]

 

Hi hirelisafordesign (nice name :))

 

I've seen a few reports of this happening now, although I have not been able to make it happen on my mobile devices.

 

Getting the following info will be helpful in trying to resolve the issue 

  1. What device and OS do you have?
  2. What type of media is in your project(iPhone, DSLR, etc.)? 
  3. Does this issue occur with all projects, or is this is a specific project? 

 

After you export the project that shows black video, can you please send me the logs from your device? 

  1. Launch Rush 
  2. From the Project Browser, tap on the gear icon (top left of screen) 
  3. Tap on Preferences > Share logs  

 

Thanks,

Peter

M
morningstarstudiosAuthor
Known Participant
April 30, 2020

Hi Peter,

 

I replied you on the other thread and I hope you can find a resolution soon.. I am at loss of what to do right now. Waiting for your reply.

petergaraway
Adobe Employee
petergaraway
Adobe Employee
April 30, 2020

[Posted by hirelisafordesign 4/29/20 on another thread] 

Thanks for replying,
1) The device is an iPad Pro bought in 2018, software version 13.3.1.
2) The types of media are some music and voice audio, some jpgs and pngs, (all exporting fine) and talking head .mov files and .mp4 files filmed on an iPhone 7 Plus from 2017, and some .mov b-roll from a Sony camera (not mine so I don't know the make). Some videos export and some don't (a majority) from both cameras.
3) This is my second project on Rush so I can't say, although I did have a problem exporting my first project as well in Dec 2019 where the program kept crashing so I didn't resume it.

I've also had some feedback from an agent on the chat mentioning that because I uploaded my files from Dropbox, there is a bug that shows the video in a black screen on export. The solution he gave me was to wait for the next update and engineers have already been notified (but how long will that be?) My video is all ready and I want to upload it already.

The whole reason why I used Rush was because it had a function to upload from Dropbox, a feature many other video editing apps don't have. I don't want to take up a lot of local storage space as I'm sharing my iPad with a family member so I opted for Dropbox. To have it not render correctly upon export after a week and half of edit is very disheartening.

Today I just tried downloading all my files and keeping it locally, changing one of the clips to the one stored on the iPad, but on the export screen it shows black. I haven't exported it yet but I fear it may be the same result. It might not even be a Dropbox issue but just an export issue on Rush.

Just to mention the clips were filmed
In May 2019 (B-Roll)
and just now in April 2020 (Talking Head).

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