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The_Decor
Participant
September 7, 2024
Question

Crazy amount of crashing on IPad

  • September 7, 2024
  • 1 reply
  • 1761 views

What is going on with this app?? There's no cloud synch, and now the app won't even let me edit any of the 5 projects I have on it. I've updated the app, and my iPad, and it's only gotten worse. I can't even delete the app and reinstall since I'll loose the projects I have. I've made more room on the iPad, had only Rush open, and have restarted the iPad more than once. This shouldn't be this difficult, yet somehow I've had to and make a post like this. 

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    1 reply

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    September 10, 2024

    Hello @The_Decor,

    Thanks for the post. I'm sorry for the issues. Were these projects begun earlier in the year before the sync was removed? What kind of footage is this? Which iPad? Are you crashing while working? What were you doing when you crashed? Or when you were exporting?

     

    I hope the community can help.

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    T
    The_DecorAuthor
    Participant
    September 11, 2024

    These projects were started after the removal of the synch. They're just mp4 files, and I'm using a an iPad Pro (5th gen) which I've updated to the latest software. The video is only like 13 min long, with an added layer of audio.. I started to notice it getting worse after I tried adding audio music (mp3) to it, which I've used in similar projects in the past, but it started slowing down and crashing when I would try to make edits. Images would load as black, and eventually crash under 3 min. At that point I removed the audio music file, and was when I tried updating everything. I even redownloaded the music file in case that was the main issue, and it only got worse, I would try to continue editing the project, and it would crash under those 3 min. Got frustrated and tried to export the files in the chance it somehow all got deleted, but the export won't even make it to 1% before it crashes again. That's when I opted to ask on this forum. Since I hadn't gotten a response or found anything online, I found the offload option on the settings, which did let me remove the app, keep the files, and be able to redownload the app. It worked for a few min, but started to slow down yet again till it crashed, tried exporting again, and would just crash again.
    (On a side note, when I open the app, it shows a glimpse of past projects I had deleted thinking it needed space or something, and then quickly goes away before I can try to select it) 
    Thanks for the response.

      Kevin-Monahan
      Community Manager
      Kevin-MonahanCommunity Manager
      Community Manager
      September 11, 2024

      I'm going to take a guess and say that the .mp3 file might be the culprit, @The_Decor. I have seen certain .mp3 files wreak havoc in Rush and Premiere Pro. .mp3 is only a container, so the codec that is contained within it may be the thing causing damage. I would recommend testing with a .aif or .wav file that is uncompressed and see if you have better results.

       

      If that's not the issue, we can keep troubleshooting. The engineers have not been able to replicate this issue yet. Hope I can help.

       

      Thanks,
      Kevin

      Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
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