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EuroHopper
Participant
December 28, 2023
Question

Current project disappeared right after upgrade to Rush Premium

  • December 28, 2023
  • 1 reply
  • 545 views

After the Crash-Bug got solved I was OK subscribing to Premium again. Right after the purchase got acknowledged and Rush changed from free to Premium, out of a sudden my current one and only Project (locally on my iPad Pro) disappeared from the Project list and the list was empty. After closing the app and reopening, my three old projects were shown in the list (which were synced online prior to the crash-bug).

 

So much work has gone into my current project and I don't understand why it now disappeared from the project list right after the Re-Upgrade to Premium?! Please help me getting back my project!!

 

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    1 reply

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    December 30, 2023

    How weird, @EuroHopper. Please contact us here: https://helpx.adobe.com/contact.html. Ask for the video queue once you are connected with a live person. I hope they can help you restore your projects from their end. Let us know how it goes.

     

    Thanks,

    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
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    EuroHopperAuthor
    Participant
    January 2, 2024
    Hey, thanks for the advice. Will try to get help there.
    Btw, I am really sad that the support for syncing the projects will no longer be supported - that was my key feature why I decided to go for the Premium license! Unfortunately also cancelling the Premium subscription did not work as expected,, I need to pay the entire year although I will most likely have to find something else for video editing which allows sync between devices.
    Will update you on the video restore….
    Cheers,
    Christian
    https://www.instagram.com/eurohopper.overland
    E
    EuroHopperAuthor
    Participant
    January 5, 2024

    Hi @EuroHopper,

    I  read your message. This sounds pretty frustrating. I'm also having trouble syncing up projects, so I can empathsize with  your situation. Sorry about that. If the App Store can't help you, please contact us here: https://helpx.adobe.com/contact.html

     

    Thanks,
    Kevin


    Hi Kevin,
    thanks for that. Indeed, the App Store refuses to refund as, from their perspective, everything is fine. So basically I am lost, payed the annual premium license fee, lost my data and can start from scratch (with a total loss of trust into Rush)… so, do you see any way for a refund at least, as a restore does not work?!
    Cheers,
    Christian
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