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N
Normski4ash
Inspiring
February 4, 2020
Question

Desk top app is LYING !

  • February 4, 2020
  • 1 reply
  • 456 views

So on my desktop app it says " Included in my subscription - XD & Premiere Rush "

So I installed Rush, and it informs me I have to pay more to use it because it is not in my subscription !

WHICH ONE IS LYING ?

I have the photography subscription, probably won't use rush, but why does it tell me it is part of my subscription when clearly it isn't ?

    This topic has been closed for replies.

    1 reply

    S
    Steve Grisetti
    Legend
    February 4, 2020

    Premiere Rush is most definitely part of your Creative Cloud subscription, so I'm not sure why you're getting that message.

    Have you contacted Adobe Customer Care? They may be able to help you deal with your specific device and operating system.

    https://helpx.adobe.com/sea/contact.html?step=PRE_adobe-id-signing-in_stillNeedHelp

    N
    Normski4ashAuthor
    Inspiring
    February 4, 2020
    YES !
    Spent 1 hour 45 minutes with four different people, who tell me that I have
    the photography plan and XD & Premiere Rush are not included with that.
    Sent them the screenshot and they tried to tell me that it isn't a trial,
    it's a starter pack.
    To which I replied, A starter pack that I can try for 7 days, then I have
    to start paying for it ?
    Yes !
    So it is a trial ? And therefore should be in the trial section and not say
    it's a part of my subscription...
    It is part of my subscription as a starter pack...
    Then we got disconnected, quite conveniently, as I was mentioning they were
    lying to me, trades descriptions, lawyers...
      ProDesignTools
      Community Expert
      ProDesignToolsCommunity Expert
      Community Expert
      September 30, 2021

      It was a little confusing how the apps were presented... Fortunately, Adobe listened to user feedback and changed the layout:

       

      https://community.adobe.com/t5/premiere-rush-discussions/rush-included-or-not-included-in-photography-plan/m-p/12335584#M11119

       

      Now, XD and Premiere Rush no longer appear under "Available in your plan" – but rather further down under "Apps to try"... This is a significant improvement and helps make things clearer.

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