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Distorted and Stretched Clips in Premiere Rush

New Here ,
Sep 09, 2021 Sep 09, 2021

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Hi there, 

I have been creating a series of videos and just before I exported my final project I noticed that the video has distorted and stretched horiztonally. It has happened to every clip in my timeline. 

I have cleared the cache, upated all the software etc. Has anyone else had this happen and can anyone advise of a solution please? I am using: Dell G5 SE gaming laptop with 16GB of ram and a processor: AMD Ryzen 9 4900H with Radeon Graphics 3.30 GHz.

Here is a photo showing how stretched the presenter is:

Any help will be appreicated as I have been paid to make these videos and they are unhappy with the stretched look and I will probably have to make the entire sequence again. 

distorted video.PNG

TOPICS
Desktop version , Error or problem , Export , Performance , Preview

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Adobe Employee ,
Sep 10, 2021 Sep 10, 2021

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Hello @Pattern Poole 

 

I haven't seen this issue before.

 

  • Can you tell us what the resolution (dimensions) of the source clips are? 
  • Does this issue occur in all projects and with all media or is it specific to this project and media? 
  • Can you try the following. If the first option does not help, proceed to the following  
    • Open the project > Go to the View menu > Disable "Use Optimized Clips"
    • Open the project > Open the Edit menu > Select Preferences > Disable "Hardware acceleration" > Restart Rush

 

Thanks,

 

Peter 

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New Here ,
Sep 10, 2021 Sep 10, 2021

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Hi Peter,

Thanks for your reply.
I tried those steps however, it didn't work sorry,

My clips are in 1080 x 1920 MP4 files.
I think what has happened is when I was editing I changed the file name
where all my source clips were without thinking. It has happened to me a
few times in the past and I think that is the reason.

Thanks for your help!
Alaura

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Community Beginner ,
Jun 11, 2022 Jun 11, 2022

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I'm having the same issue, and I even made sure my original clip is back in the folder it was in when I first started the project, and that the name of the original file is the same.

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Community Beginner ,
Jun 11, 2022 Jun 11, 2022

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Just found something that worked for me...I thought I had originally had the clips on my Desktop, but apparently I had them in a different folder on my desktop. Once I got the original clips into the Folder they had been in when I started the project, and restarted Premiere Rush, then the clips in my timeline were the proper proportions (not stretched) again.

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New Here ,
Aug 30, 2022 Aug 30, 2022

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Seconding @Jewel24828587ldg0 's reply: my issue was that the original clips had been uploaded to iCloud and were no longer present on my mac. So essentially the same issue.

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New Here ,
Apr 06, 2023 Apr 06, 2023

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So what can be done when you actually want to move the original files to another location? Anyone have info on how to do this without distorting the clips?

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New Here ,
Apr 07, 2023 Apr 07, 2023

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LATEST

First video I made, good. After that haven't been able to render a single video without it being glitchy and freezing. Tried everything, splitting the video into halves, redos, deleting and redownloading the ap. After spending a full day editing video only to have an ap that cannot render it is beyond frustrating. Don't have a lot of nice things to say about the ap at this point, just frustrating.

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