Distorted and Stretched Clips in Premiere Rush

[Pattern Poole]

Hi there, 

I have been creating a series of videos and just before I exported my final project I noticed that the video has distorted and stretched horiztonally. It has happened to every clip in my timeline. 

I have cleared the cache, upated all the software etc. Has anyone else had this happen and can anyone advise of a solution please? I am using: Dell G5 SE gaming laptop with 16GB of ram and a processor: AMD Ryzen 9 4900H with Radeon Graphics 3.30 GHz.

Here is a photo showing how stretched the presenter is:

Any help will be appreicated as I have been paid to make these videos and they are unhappy with the stretched look and I will probably have to make the entire sequence again. 

[petergaraway]

Hello @Pattern Poole 

I haven't seen this issue before.

• Can you tell us what the resolution (dimensions) of the source clips are? 
• Does this issue occur in all projects and with all media or is it specific to this project and media? 
• Can you try the following. If the first option does not help, proceed to the following  
  • Open the project > Go to the View menu > Disable "Use Optimized Clips"
  • Open the project > Open the Edit menu > Select Preferences > Disable "Hardware acceleration" > Restart Rush

Thanks,

Peter 

[Pattern Poole]

Hi Peter,

Thanks for your reply.
I tried those steps however, it didn't work sorry,

My clips are in 1080 x 1920 MP4 files.
I think what has happened is when I was editing I changed the file name
where all my source clips were without thinking. It has happened to me a
few times in the past and I think that is the reason.

Thanks for your help!
Alaura

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[PII removed by moderator]

[Jewel24828587ldg0]

I'm having the same issue, and I even made sure my original clip is back in the folder it was in when I first started the project, and that the name of the original file is the same.

[Jewel24828587ldg0]

Just found something that worked for me...I thought I had originally had the clips on my Desktop, but apparently I had them in a different folder on my desktop. Once I got the original clips into the Folder they had been in when I started the project, and restarted Premiere Rush, then the clips in my timeline were the proper proportions (not stretched) again.

[ches18912853]

Seconding @Jewel24828587ldg0 's reply: my issue was that the original clips had been uploaded to iCloud and were no longer present on my mac. So essentially the same issue.