Doesn’t support .jpg files

[Paul Cons]

I am so upset that I just found out that this software doesn't support .jpg files. How can I get a refund? This is not what I was expecting from this software.

[Kevin-Monahan]

Hi @Paul Cons,

Thanks for the message. You say your .jpg files are not importing? I hope we can help you. Can you share one of those files with the community? We can check the file for you. Sorry for the frustration.

Thanks,
Kevin

[Paul Cons]

I think I have alreay provided you the screenshot of the error. I am try to add a photo from my iPad and i get that message that it's not supported. 

[Kevin-Monahan]

Ah, thanks for clarifying. Are you sure it's a .jpg and not a HEIC file? If it is the latter, try exporting the image from a different program. Rush has problems with certain newer image formats.

Let me know if the advice helps.

Thanks,
Kevin

[Paul Cons]

Of course it's .jpg files. That's the first thing I did. And it had worked during the trial period. Your software is very unstable. I just want a refund.

[Kevin-Monahan]

Here you go: https://helpx.adobe.com/contact.html

[Paul Cons]

Is there a support number that I can call? I don't know it's so difficult when it comes to customers that ate unhappy with your product?

[Kevin-Monahan]

Hi Paul,

Go to: https://helpx.adobe.com/contact.html. In the chat pod (lower right), you can request a call-back. You can also request to work with the video queue once a live agent is in the chat. I hope the info helps.

Cheers,
Kevin

[Paul Cons]

Hi Kevin

Thank you for your reply. I just wasted 45 minutes of my time talking to two Indian reps from the Cancellation and Refund Dept who can't do anything to help me because they said I had to talk to Apple for the refund. I have done this before and Apple doesn't not do refund of 3rd party products. 

Can you escalate this to someone who can?

Paul

[Kevin-Monahan]

Hey Paul,

Thanks for the message. Sorry Adobe staff could not help you resolve the problem. See if this doc from Apple might help: https://support.apple.com/en-gb/118428.

Take Care.

Thanks,
Kevin