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Russell5cc1
Participant
August 20, 2020
Answered

Empty/Missing titles and graphics in my add media tab in Adobe Rush 1.5.25 (1002) on iPad

I just updated my copy of Adobe Rush on my ipad (1.5.25) and now when I go to add a title, the graphics tab opens, but all of the titles, transitions and overlays are blank.  I cannot see or add anything.  Is there something I need to load or sync?  It was working fine with the version before.

Thanks.

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    petergaraway
    petergarawayCorrect answer
    Participating Frequently
    September 10, 2020
    Hello All,
     
    We appreciate your patience over the past few weeks. I wanted to let you know that we came up with a solution for accounts that do not have Stock licensing included. This update is now available in the App Store. 
     
    Please check the App Store for Rush 1.5.29. If you have any trouble please let us know. 
     
    All the best,
     
    Peter 
    View reply

    32 replies

    adam0D4C
    Participant
    March 30, 2021

    the nightmare from august 2020??? still ongoing. nothing seems to help. 

    and please - do not reply with the standard sign out - sign in and restart the app. 

    the issue is repeating itself over a span of a few qaurters - please address urgently. 

    thank you

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      Kevin J. Monahan Jr.
      Kevin J. Monahan Jr.
      Legend
      December 2, 2024

      There might be an issue if you are in an EDU or corporate environment. Are you? Let us know, @adam0D4C

      If so, check out this thread: https://community.adobe.com/t5/premiere-rush-discussions/unable-to-add-graphics-in-premiere-rush/m-p/13600221#M15687.

       

      Thanks,
      Kevin

       

      Translate
      Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
      apoorv5ECC
      Participant
      March 4, 2021

      its still missing, 

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      eitelmotorsports
      Participant
      March 4, 2021

      I checked my updates and I have the .50 also.

      Translate
      Hardik5FF8
      Participant
      January 14, 2021

      I am on ios 14.3 and my adobe premiere rush graphics menu is not loading pls help

      Translate
      petergaraway
      petergaraway
      Participating Frequently
      January 21, 2021

      Hi!

       

      I would try signing out and back in to see if that helps. If not, can you send a screenshot or recording of exactly what is happening? 

       

      Thanks,

       

      Peter 

      Translate
      eitelmotorsports
      Participant
      March 4, 2021

      This just began to be a problem with my sign in also, What do I need to to in order to add titles, transitions and overlays.  They used to be available, but now they are just blank.

       

       

      Translate
      Salman16B7
      Participant
      September 10, 2020

      I have updated Rush 1.5.29 on my iphone. Now, I can add only one type of title (Bring attention to something). Other than that, I cannot add anything. (Screenshot attached)

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      OMGTREND
      Participating Frequently
      November 19, 2020

      I'm usaing windows and adobe rush, I purchased the cloud suite license for $50 per month and cant get it to work! VERY BAD to see NO RESOLUTIONS OR FIXES!!!

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      OMGTREND
      Participating Frequently
      November 19, 2020

      Wow, guess adobe doesnt care about fixing the issue for paid custoemrs. Prob time to switch to filmora or others that offer support to paid customers. DEf wont be encouraging anyone to use adobe anytime soon anymore

      Translate
      petergaraway
      petergarawayCorrect answer
      Participating Frequently
      September 10, 2020
      Hello All,
       
      We appreciate your patience over the past few weeks. I wanted to let you know that we came up with a solution for accounts that do not have Stock licensing included. This update is now available in the App Store. 
       
      Please check the App Store for Rush 1.5.29. If you have any trouble please let us know. 
       
      All the best,
       
      Peter 
      Translate
      LcLc01
      Participating Frequently
      November 19, 2020

      I have just upgraded to 1.5.38 and this is now happening to me on windows 10

      Translate
        Salman16B7
        Participant
        September 10, 2020

        Are we going to see a fix anytime soon? It is hard to work with this bug. 

        Translate
        PatPier
        Participant
        September 2, 2020

        I have the same problem. No titles and no transitions. I also use a federated account. Latent iOS version of Rush.

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        Salman16B7
        Participant
        September 2, 2020

        I am having the similar issue. I am also using corporate account which is federated with Adobe. When I click on + sign to add graphics and choose Title. I see Titles, Transition Graphics and Overlays however when I select one and click on Add button, nothing happens. No title is added. (Screenshot attached) 

        If I use my personal free Adobe account, I am able to add title. 

         

        Please fix the issue for federated accounts. 

        Thanks

        Translate
        Patrick5EA3
        Participant
        September 1, 2020

        Same issue.  High school teacher.  Fix this please!

        Translate
          petergaraway
          petergaraway
          Participating Frequently
          August 21, 2020

          We're still looking at how to best resolve this situation for users on iOS (Android and Desktop work without issue).

           

          For now, please try using an Adobe ID not connected to a School/Company account. If that's not an option, you can access one title by going to the Content Browser, and under the Saved folder, there will be a Basic title available.

           

          Thanks all for your patiance. I'll update the page once I know more.

           

          Best,

          Peter

          Translate
          Russell5cc1Author
          Participant
          August 21, 2020

          Hi Peter,

           

          Unfortunately we can only use federated accounts.  This is probably true for all educational users so I would say it warrants some quick resolution.  😉

           

          We did find the one saved title and have been making some in Photoshop.  Thanks for the tip.  Good luck finding the ghost in the machine.  Keep me posted.

           

          All the best,

          Russ

           

           

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