Participant

Answered

Empty/Missing titles and graphics in my add media tab in Adobe Rush 1.5.25 (1002) on iPad

Forum|Forum|5 years ago
August 20, 2020
12 replies
6925 views

I just updated my copy of Adobe Rush on my ipad (1.5.25) and now when I go to add a title, the graphics tab opens, but all of the titles, transitions and overlays are blank. I cannot see or add anything. Is there something I need to load or sync? It was working fine with the version before.

Thanks.

This topic has been closed for replies.

Correct answer petergaraway

Hello All,

We appreciate your patience over the past few weeks. I wanted to let you know that we came up with a solution for accounts that do not have Stock licensing included. This update is now available in the App Store.

Please check the App Store for Rush 1.5.29. If you have any trouble please let us know.

All the best,

Peter

A

adam0D4C

Participant

the nightmare from august 2020??? still ongoing. nothing seems to help.

and please - do not reply with the standard sign out - sign in and restart the app.

the issue is repeating itself over a span of a few qaurters - please address urgently.

thank you

Kevin J. Monahan Jr.

Community Manager

There might be an issue if you are in an EDU or corporate environment. Are you? Let us know, @adam0D4C

If so, check out this thread: https://community.adobe.com/t5/premiere-rush-discussions/unable-to-add-graphics-in-premiere-rush/m-p/13600221#M15687.

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

A

apoorv5ECC

Participant

its still missing,

petergaraway

Adobe Employee

Hi, apoorv

Sorry to see this happening. Can you confirm you tried these steps?

Close Rush and all Adobe apps.
Open the Creative Cloud Desktop app and sign out.
Sign back into the Creative Cloud Desktop app and re-launch Rush.

Also, do you have an education/business account or personal?

Look forward to hearing back.

@eitelmotorsports Same questions as above. Can you also share what device/computer and Rush version you have? Thank you!

D

Dave25010902jllo

Participant

I also have no titles, I just need to add plain text and cannot. I have closed down creative cloud and signed in again with no joy. I'm running windows 10

H

Hardik5FF8

Participant

I am on ios 14.3 and my adobe premiere rush graphics menu is not loading pls help

petergaraway

Adobe Employee

Hi!

I would try signing out and back in to see if that helps. If not, can you send a screenshot or recording of exactly what is happening?

Thanks,

Peter

E

eitelmotorsports

Participant

This just began to be a problem with my sign in also, What do I need to to in order to add titles, transitions and overlays. They used to be available, but now they are just blank.

S

Salman16B7

Participant

I have updated Rush 1.5.29 on my iphone. Now, I can add only one type of title (Bring attention to something). Other than that, I cannot add anything. (Screenshot attached)

O

OMGTREND

Participating Frequently

I'm usaing windows and adobe rush, I purchased the cloud suite license for $50 per month and cant get it to work! VERY BAD to see NO RESOLUTIONS OR FIXES!!!

O

OMGTREND

Participating Frequently

Wow, guess adobe doesnt care about fixing the issue for paid custoemrs. Prob time to switch to filmora or others that offer support to paid customers. DEf wont be encouraging anyone to use adobe anytime soon anymore

petergarawayCorrect answer

Adobe Employee

Hello All,

We appreciate your patience over the past few weeks. I wanted to let you know that we came up with a solution for accounts that do not have Stock licensing included. This update is now available in the App Store.

Please check the App Store for Rush 1.5.29. If you have any trouble please let us know.

All the best,

Peter

L

LcLc01

Participating Frequently

I have just upgraded to 1.5.38 and this is now happening to me on windows 10

S

Salman16B7

Participant

Are we going to see a fix anytime soon? It is hard to work with this bug.

P

PatPier

Participant

I have the same problem. No titles and no transitions. I also use a federated account. Latent iOS version of Rush.

S

Salman16B7

Participant

I am having the similar issue. I am also using corporate account which is federated with Adobe. When I click on + sign to add graphics and choose Title. I see Titles, Transition Graphics and Overlays however when I select one and click on Add button, nothing happens. No title is added. (Screenshot attached)

If I use my personal free Adobe account, I am able to add title.

Please fix the issue for federated accounts.

Thanks

P

Patrick5EA3

Participant

Same issue. High school teacher. Fix this please!

petergaraway

Adobe Employee

We're still looking at how to best resolve this situation for users on iOS (Android and Desktop work without issue).

For now, please try using an Adobe ID not connected to a School/Company account. If that's not an option, you can access one title by going to the Content Browser, and under the Saved folder, there will be a Basic title available.

Thanks all for your patiance. I'll update the page once I know more.

Best,

Peter

R

Russell5cc1Author

Participant

Hi Peter,

Unfortunately we can only use federated accounts. This is probably true for all educational users so I would say it warrants some quick resolution. 😉

We did find the one saved title and have been making some in Photoshop. Thanks for the tip. Good luck finding the ghost in the machine. Keep me posted.

All the best,

Russ

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